Sales Executive

Job Title: Sales Executive

Work Location: Muscat, Oman

Experience: 5 - 15 years in Luxury retail

Key Responsibilities

1. Policy and Protocol Adherence

• Strictly follow all company policies, store procedures, and brand guidelines.
• Maintain compliance with health, safety, and hygiene standards at all times.
• Adhere to dress code, grooming standards, and professional conduct as per company protocol.
• Follow cash handling, POS operation, and return/refund procedures accurately.

2. Achieving Sales Targets and KPIs

• Meet or exceed daily, weekly, and monthly sales targets.
• Monitor personal and team performance against key performance indicators (KPIs) including conversion rate, average transaction value, and customer engagement.
• Actively promote company promotions, bundled offers, and new product launches to enhance sales.
• Provide daily sales reports and assist in forecasting and planning.

3. Customer Service Excellence

• Greet customers warmly and provide personalized, consultative fragrance recommendations.
• Demonstrate in-depth product knowledge, emphasizing fragrance families, notes, longevity, and suitability for occasions.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Build strong customer relationships through follow-ups and loyalty program engagement.
• Ensure a clean, organized, and inviting shopping environment.

4. Inventory and Stock Management

• Monitor stock levels daily and ensure optimal product availability on the sales floor.
• Perform regular stock checks and assist in inventory audits.
• Place timely reorders in coordination with the Line Manager to prevent stockouts.
• Ensure proper labeling, pricing, and rotation of stock (FIFO/FEFO).
• Maintain accurate records of stock movements and discrepancies.

5. Loss Prevention and Pilferage Control

• Follow strict warehouse and sales floor security protocols to minimize theft and shrinkage.
• Conduct regular visual checks and report any suspicious activity.
• Assist in executing daily, weekly, and monthly stock reconciliations.
• Secure high-value items and ensure safe storage after operating hours.
• Support investigations into inventory discrepancies when necessary.

6. Additional Store Duties

• Assist in visual merchandising, window displays, and promotional setups in line with brand standards.
• Operate POS systems accurately and handle cash, cards, and mobile payments securely.
• Support store opening and closing procedures (e.g., switching equipment, daily z-reports).
• Participate in staff meetings, training sessions, and product knowledge workshops.
• Ensure cleanliness and organization of the sales floor, backroom, and fitting areas.