Product Manager

TITLE: Product Manager, Ecommerce

REPORTING TO: CEO

PREFERRED LOCATION: NYC (On-site)

Who The Flip Is Flip?

Ever have a bad experience calling customer service? We're changing that!

Flip replaces old customer service phone robots with a modern voice AI experience for over 200 of your favorite brands on the planet. We support companies within eCommerce and Transportation and have another vertical in incubator stages. Our software talks to millions of people weekly and has helped 200M+ callers with their “quick questions” so far.

Our growth is inevitable as only 1% of companies have adopted this technology today and yet everyone agrees it is obvious. We aim to lead this change and focus on winning within our verticals, one at a time.

Flip is a profitable, fast-growing and a well-funded 30-person startup. We are in-office, with spaces in NYC, LA, and the UK. Our team is the most important and best thing we’ve built.

What You’ll Do

We are looking for a Product Manager to take over ownership of our eCommerce/retail product from our CEO. You will join us in creating the next generation of our over-the-phone voice assistant for customer experience. You will be managing features and updates of our core voice product and assisting in the strategic vision/planning for company product initiatives.

At Flip, you'll create voice user experiences, features, and oversee whole segments of the Flip assistant. You'll be diving into the call data, identifying key works and needs of our customers’ customers, and partnering with Engineering/Customer Success Managers to drive automation initiatives.

Who You Are, As A Product Manager

• You care about the customers’ customers and understand their needs along their consumer journey
• 3+ years of product management experience on small teams (<5 people) and are comfortable being the only PM in your vertical for the near future
• Excited to continue delivering our WEEKLY product releases by identifying additional areas for us to add voice automation (https://flipcx.com/product-releases/)
• Comfortable meeting with our customers (Ecommerce/Retail brands), and are confident in showcasing to them how we can increase their phone automation over time
• A copilot to Engineering when it comes to setting priorities, making detailed specs, helping with QA, as each additional call automated is an additional dollar in revenue
• Know why each new feature is impactful and important and can align with Marketing on getting it to the right customers

Who You Are, As A Person

• Looking to go all-in, learn a lot, and do the best work of your career (so far!)
• Put in the time, and put out work you're proud of!
• Communicate well, and embrace ownership, speed, and are solutions oriented
• Eager and willing to support your teammates - just like they will with you!

Bonuses

• Know what it looks like to work at a startup, and have an entrepreneurial drive
• Experience building with modern AI tools like ChatGPT or legacy ones like chatbots
• Experience in the retail eCommerce industry or SaaS product that supports CPG brands

More About Us

• Our tech stack includes Python, MongoDB, AWS, Twilio, Datadog, Snowflake, and Omni
• We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.