Voice AI Engineer (Mid/Senior)

About Lucidya

Lucidya is a fast-growing SaaS company building AI-powered customer experience solutions for enterprises across the MENA region. Known for our deep expertise in Arabic-first AI, we help organizations understand, serve, and engage their customers at scale.

We are now launching a new AI Agents business unit, focused on building AI Agent platforms and solutions to solve critical pain-points in Customer Experience - securely, responsibly, and at scale.

About The Role

As an AI Engineer specialising in Voice Agents, you will be responsible for designing, building, and deploying intelligent Voice Agents that solve real business problems. The Voice Agents is a key strategic pillar for the Agent AI business unit.

This role goes beyond experimentation - you will help take Voice Agents from concept to production, ensuring performance, reliability, and business impact.

You will have the opportunity to showcase your ability to build from 0 to a real solution that drives value

What You'll Do

AI & Agent Development

Design and implement real-time voice agents using ASR, TTS, and LLM-based reasoning
Evaluate Voice Agent providers, focussing on reliability and stress testing
Build multi-turn, stateful voice conversations with interruption handling (barge-in), retries, tool-use and fallbacks
Build evaluation for AI Agent performance, ensuring that AI Agents are working as expected
Finetune and adapt STT (Speech to Text), TTS (Text to speech) and LLMs for different dialects
Contribute to the development of the Lucidya AI Agent platform, ensuring that Voice capability is embedded in the platform

Production & Scalability

Deploy AI models into production environments with a focus on scalability, performance, and reliability
Collaborate on MLOps practices to support continuous integration, monitoring, and improvement
Work with streaming architectures (WebSockets, gRPC, SIP/WebRTC)
Analyse call logs and transcripts to continuously improve performance
Cross-Functional Collaboration
Work closely with software engineers, product managers, and domain experts
Translate business problems into effective AI solutions with measurable outcomes

Governance & Quality

Ensure AI solutions comply with ethical standards, data privacy requirements, and legal regulations
Document models, algorithms, workflows, and decisions clearly for internal and external stakeholders
Stay up to date with the latest AI research, tools, and best practices; and apply them where valuable

Requirements

What we're looking for

Technical Skills

3+ years of hands-on experience building and deploying Voice Agents, with a proven track-record of achieving business value
Strong programming skills in Python (Java is a plus)
Solid understanding of LLMs, prompt engineering, and agent frameworks
Hands-on experience with voice systems (ASR, TTS, or conversational IVR)
Practical experience with likekit and similar
Experience deploying AI models into production or production-like environments
Familiarity with speech concepts: WER, phonemes, prosody, barge-in, endpointing
Experience with cloud infrastructure (AWS/GCP/Azure)

Problem-Solving & Mindset

Ability to analyze complex problems and design innovative AI-driven solutions
Strong systems thinking, understanding how models behave in real-world environments
Curiosity and commitment to continuous learning in a fast-evolving AI landscape
Proactivity is key - not just a task doer

Collaboration & Communication

Comfortable working in cross-functional, product-driven teams
Able to clearly document and explain technical concepts to diverse stakeholders

Nice to Have

Experience with NLP, conversational AI, or agent-based systems
Exposure to enterprise AI deployments or SaaS platforms
Familiarity with MLOps, monitoring, and model lifecycle management
Experience working with multilingual or Arabic language data

Why Join Lucidya's AI Agents Team?

Work on real, enterprise-grade Voice Agents, not just experiments
Shape a new business unit from the ground up
Solve meaningful CX and operational challenges across the MENA region
Collaborate with a highly skilled AI, data, and product team
Build AI that is responsible, scalable, and impactful

Voice AI Engineer (Mid/Senior)

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