Business Analyst

Key Responsibilities:

• Requirements Gathering & Analysis:
• Collaborate with business stakeholders (Business BA’s) to understand business requirements and translate them into functional specifications for Microsoft Dynamics 365 CRM.
• Conduct workshops, interviews, and surveys to collect detailed requirements and ensure alignment with business objectives.
• Document business processes, workflows, and pain points to recommend effective solutions.
• Solution Design & Implementation:
• Work closely with technical team to design CRM solutions that meet business needs and improve business processes.
• Configure and customize Microsoft Dynamics 365 CRM applications as required (e.g., entities, forms, views, workflows, business rules).
• Participate in the testing of the Dynamics 365 CRM solution to ensure it meets functional and non-functional requirements.
• Project Management & Stakeholder Communication:
• Assist in managing CRM implementation project, ensuring that timelines, deliverables, and expectations are met.
• Participate in Daily Scrum calls and give updates on project deliverables. The person should conduct backlog grooming sessions with technical team, review test cases and answer technical team queries in Q&A sessions.
• Develop and maintain strong relationships with key business stakeholders to ensure smooth communication and project success.
• Provide ongoing support during and after deployment, helping users with troubleshooting and ensuring user adoption.

• Continuous Improvement:
• Provide insights into CRM best practices, offering guidance on optimizing processes and maximizing the capabilities of Dynamics 365 CRM.
• Recommend enhancements and customizations to Dynamics 365 CRM based on evolving business needs and emerging trends.
• Data Analysis & Reporting:
• Work with business users to create and manage reports, dashboards, and analytics within the Dynamics 365 CRM platform.
• Monitor data integrity and ensure the CRM system remains accurate, up-to-date, and effective for reporting.

Required Skills and Qualifications:

• Preferred: Post Graduate degree in business administration, Information Systems, or a related field.
• 10+ years of experience as a Business Analyst, with a focus on Microsoft Dynamics 365 CRM.
• Strong knowledge of Microsoft Dynamics 365 CRM modules (Sales, Service, Marketing, etc.).
• Preferred: Experience in configuring and customizing Dynamics 365 CRM (e.g., entities, workflows, forms, security roles).
• Familiarity with Power Platform (Power Apps, Power Automate) and JIRA tool.
• Excellent analytical and problem-solving skills with the ability to document and interpret business requirements.
• Strong communication skills with the ability to engage and influence stakeholders at all levels.
• Experience in Agile/Scrum methodologies is desirable.

Preferred Skills:

• Microsoft Dynamics 365 CRM certifications (e.g., MB-200, MB-220).

Soft Skills:

• Strong interpersonal and communication skills to work effectively with cross-functional teams.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong attention to detail and the ability to understand complex business needs.
• Self-motivated, proactive, and comfortable working in a dynamic environment.