Jira Administrator

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Log, classify, and prioritize incidents and service requests to ensure SLA adherence.
• Perform basic troubleshooting for IT, application, and system-related issues; escalate complex cases to L2/L3 teams.
• Administer and configure JIRA Software & JIRA Service Management, including projects, workflows, issue types, screens, fields, and permissions.
• Create and manage automation rules, SLA policies, notifications, and escalation flows.
• Develop and maintain dashboards, reports, and filters for stakeholders and operational teams.
  
  

Your Profile

• Strong understanding of ITSM frameworks, documentation standards, and ticket handling processes.
• Ability to manage L1/L2 support workload, multitask, and work within SLA‑driven environments.
• Excellent communication skills (spoken and written), customer‑oriented, and strong problem‑solving mindset.
• 3 years of hands‑on experience in JIRA administration (workflows, schemes, automation, dashboards).
• Comfort working with cross‑functional teams (developers, infra, security, vendors).
• Willingness to work in shift‑based support environments if business requires.
  
  

What Will You Love Working At Capgemini

• Exposure to global enterprise IT environments and diverse international clients.
• Opportunity to grow in IT Support, JIRA Administration, DevOps, and Automation career paths.
• Work with industry‑standard tools and mission‑critical systems supporting organizational IT operations.
• Structured learning, certifications, and continuous improvement programs to advance your career.
  
  

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com