Network Engineer

One of our leading banking clients is looking for an experienced Telecom & Cloud Network Engineer to support a large-scale Contact Center cloud transformation initiative. This role will focus on migrating an existing on-prem Avaya Contact Center to Cisco WebEx Cloud Calling / Genesys (CCaaS) within a complex enterprise environment.

Job Title- Telecom & Cloud Network Engineer – Contact Center Transformation (Contract)

Location: 2201 Eglinton Ave E, Toronto

Hybrid: 2 days onsite (Tuesday is mandatory)

Contract Duration: ASAP – August 28, 2026

Bill Rate: $82 per hour on INC.+ HST

Project Overview

This role supports an active Avaya → Cisco WebEx / Genesys Contact Center migration. The successful candidate will play a key role in solution evaluation, network and telecom design, SIP trunking strategy, and cloud connectivity for CCaaS platforms.

• Hands-on involvement in the enterprise Contact Center cloud transformation
• Exposure to modern CCaaS, cloud networking, and telecom solutions
• Opportunity to work with cutting-edge technologies in a large banking environment
• A collaborative team focused on enabling how global employees work

Typical Day in the Role

• Design and validate network solutions between CCaaS cloud platforms, contact centers, and remote agents
• Design and validate SIP call routing across Telco SIP trunks, on-prem PBX systems, and Cisco WebEx cloud
• Build and maintain lab environments for Proof of Concept (PoC)
• Contribute to migration planning, methodology, and process development
• Troubleshoot production issues, perform root cause analysis, and implement resolutions
• Maintain inventory, update production documentation, and ensure accuracy
• Create and present HLD, LLD, and Security Design Documents (SDD) to Architecture Review Boards
• Collaborate cross-functionally while meeting aggressive delivery timelines

Must-Have Skills

• 10+ years of experience as a Network Engineer in large, complex enterprise environments
• 5+ years hands-on experience with SIP protocol, call routing, dial plans, Telco SIP trunking (BYOC), Oracle SBC, Oracle ECB, and HMR
• 3+ years of experience with CCaaS cloud connectivity models (MPLS, SD-WAN, WebRTC, QoS) and cloud platforms (Azure, AWS)
• 3+ years leading Avaya Contact Center to CCaaS migrations in large enterprises (1000+ agents, 100+ call flows, multi-region)

Nice-to-Have Skills

• Scripting or automation for provisioning, monitoring, RCA, and reporting
• Experience contributing to business cases and cost-benefit analysis

Note - If you are interested in this role, please send your resume to [email protected].