Business Process Quality Senior Professional (f/m/d)

The opportunity

We are expanding our Business Process Quality capabilities to further strengthen the consistency, efficiency, and documentation standards of our global order‑to‑delivery processes.

In this role, you will partner with cross‑functional teams to optimize workflows, enhance quality performance, and support the organization in meeting evolving certification, compliance, and customer requirements.

This is an exciting opportunity for a process‑driven professional to contribute to continuous improvement and help shape best practices across multiple locations.

How You’ll Make An Impact

• Analyze existing business processes to identify inefficiencies and improvement opportunities
• Support global certification efforts for our management systems
• Develop, document, and implement optimized processes aligned with business goals
• Establish and monitor KPIs for process quality and provide actionable insights to management
• Lead and support continuous improvement initiatives using Lean, Six Sigma, or similar methods
• Ensure compliance with internal quality standards, regulations, and certification requirements
• Provide process-related training and support to employees across the organization
• Collaborate with IT and other teams to enable process automation and digital enhancements
• Conduct root cause analyses and implement corrective actions for process-related issues
  
  

Your background

• Bachelor’s degree in Business Administration, Quality Management, Industrial Engineering, or similar; Master’s is a plus
• 5+ years’ experience in process analysis, process quality, or continuous improvement in a multinational environment
• Proven expertise in Lean, Six Sigma, BPM, or other process improvement methodologies (certifications preferred)
• Strong analytical capabilities and experience working with complex data
• Excellent communication skills, able to translate complex topics to diverse stakeholders
• Proficiency with process mapping and project management tools (e.g., Visio, ARIS, Lucidchart)
• Experience leading cross-functional initiatives and managing multiple projects simultaneously
• Strong understanding of quality management systems and regulatory compliance requirements
• Experience in dealing with certification of management systems (e.g. IOS 9001) welcome
• Role requires availability for international travel of approx. 25% or more, depending on business needs
  
  
  

More About Us

Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.