Business Support Officer

About Commercial Bank Of Qatar

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services.

We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job Summary

• To handle the whole MIS of Direct Sales
• To handle the salary transfer follow up report
• Receive and distribute the return applications of all products and update the tracker accordingly
• Maintain and update the tracker for follow up cases from Direct Sales
• To handle PD to PA credit card bulk report, Accounts cleanup on daily/weekly/monthly basis
• To coordinate/handle the CRM cases/ complaints and update the response.
• To handle the ongoing or new campaigns, NTQ requirements and Vodafone sims etc.
  
  

Key Accountabilities

• Reviewing business applications errors and service failures to identify issues, defects and provide feedback to improve processes and recommend corrective actions to avoid further processing delays.
• Ensure consistently high level of submitted applications quality is maintained by the team according to the policy and raise any serious practice by the sales team which is not reported officially and that can affect the bank reputation.
• Document and report quality related issues, UAT/ Process-Testing results and collaborate with cross-functional channels to address concerns and follow up on improvement actions.
• Provide Training & Support to team members on quality assurance best practices & tools
• Prepare & send frequent communications regarding findings, recommendations and progress to the team members, management and (Clients if required).
• Receive data from IT and consolidate to Sales MI on daily/weekly/monthly basis to share with all respective units for business action & planning
• Receive account opening data for salary transfer follow up to share with concern Sales Officers/Managers and update with the progress
• Responsible to run Credit Bureau Report (CBR) through LWF attach to amendments for activations of credit cards
• Responsible to handle credit card PD status report and take necessary actions to change status to PA enabling customer to activate through digital channel or Call Centre
• Responsible to handle all pending documents for new accounts, follow up with all sales channels and share the tracker on regular basis for exceptional approvals obtained
• Responsible to handle all CRM open cases for Retail Sales, obtain feedback/ actions taken and close the items in CRM system
• Provide full support to all internal units of Retail Sales, obtain feedback/ actions taken and close the items in CRM system
• Provide full support to all internal units of Retail Sales for ongoing and new campaigns, Kiosk activities and necessary arrangements with Products Team
• Responsible to handle all NTQ requirements such as Vodafone Sims, collaterals, application forms etc.
• Handle special tasks assigned by the line manager/unit heads as & when required
• Ensure the strict implementation of policies, instructions & circulars related to PL, VL, CC and other retail products
  
  

Qualifications

Key Competencies:

• Drive for results/achievement orientation
• Customer Service Orientation
• Concern for Quality
• Team Play
• Interpersonal Effectiveness
• Change Orientation
• Well knowledgeable about all products and services and Banking System such as CRM and other platforms.
• Very Good Technical Skills in MS Office applications and familiar with the recent technologies
  
  

Required Qualifications

Bachelor Degree in Business Administration, Commerce or equivalent

Required Experience: 3 – 5 years’ relevant experience in Retail Banking

Experience with the specific products of the industry associated with the role.

Why Commercial Bank?

• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance.
• A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective.
  
  

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.

Disclaimer

We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.