Customer Project Manager

Job Description

Customer Project Management (CPM) ensures customer projects / programs are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

How You Will Contribute And What You Will Learn

• Manages complex customer programs or projects, ensuring delivery within defined product/service scope, budget, and quality, often with medium to high risk.
• Ensures all project and operational management adheres to Nokia's Mode of Operation (MoO), BG/BL guidelines, and the PM@Nokia methodology.
• Responsible for comprehensive project planning, including change management (cost, scope, schedule, quality), and ensuring consistency in financial, product, and service forecasts.
• Acts as the primary customer interface, managing relationships, communications, complaints, and changing requirements throughout the delivery phase.
• Oversees project transitions (Sell to Execute, Delivery to Care) and customizes global operational processes to meet specific project needs.
• Conducts thorough risk management, applies best practices, monitors KPIs, and continuously strives for quality improvement and customer satisfaction.
• Leads the project team, participates in pre-sales activities, and actively seeks opportunities to expand and renew customer contracts.
• Manages the project closure and handover processes, including contractual requirements and lessons learned.
  
  

Key Skills And Experience

• Bs in Electrical Engineer Computer Science or equivalent.
• 5-8 years’ experience as Project Manager, Project Engineer, or equivalent.
• PMI certifications are desirable.
• At least basic knowledge of Network Core Element.
• English proficiency is required.
  
  

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond