ITIL Change Manager

🚀Are you ready to innovate, grow, and collaborate?

Welcome to the heart of the Digital Renaissance.

We are BTO, part of Relatech Group, an Italian tech company founded in 2001, now operating across 14 locations in Italy and abroad. We are the beating heart of an ecosystem that delivers both technological and human value to businesses.

With 800+ professionals and advanced expertise in Cloud☁️, Cybersecurity🛡️, AI🤖, AR/VR🕶️, IoT🌐, and Blockchain🔗, we build end-to-end solutions that create real-world impact.

🌍 At the core of our vision is the individual. We democratize technology to enhance accessibility and build a more inclusive and sustainable future.

🧠What You’ll Do

We are looking for an experienced ITIL Change Manager to oversee and ensure the effective execution of the IT Change Management process within a structured and regulated IT environment.

The role focuses on the daily governance, coordination, validation, and continuous improvement of all IT-related changes, ensuring risk mitigation, compliance, and operational stability.

Key Responsibilities

• Ensure the Change Management process is executed in accordance with documented procedures
• Review and validate change requests for completeness, quality, and risk mitigation measures
• Assess implementation plans, blackout periods, rollback strategies, and scheduling
• Manage and maintain the overall change calendar to prevent conflicts
• Chair and facilitate CAB (Change Advisory Board) and eCAB meetings
• Coordinate and validate emergency changes
• Monitor and analyze KPIs related to change performance and process adherence
• Conduct post-implementation reviews and retrospectives
• Analyze failed or unsuccessful changes and drive continuous improvement actions
• Review and maintain the Standard Change catalog
• Ensure compliance with governance, risk, and regulatory requirements

🛠️ Technical Skills

• Minimum 5+ years of experience in IT Change Management
• Strong experience working within ITIL framework (ITIL v3 or v4 certification preferred)
• Proven experience managing CAB and eCAB meetings
• Experience in structured, regulated IT environments (banking, utilities, public sector, or critical infrastructure preferred)
• Strong analytical and documentation validation skills
• Ability to manage multiple changes in parallel
• Excellent stakeholder communication skills
• Fluent in English (French considered a strong asset)

Nice to Have:

• Experience in ITSM tools (ServiceNow, Remedy, Jira Service Management, etc.)
• Experience in infrastructure, security, or cloud environments

📍 Where: Luxembourg, on-site presence required

🌱 What We Offer

✨ A dynamic, young, and fast-growing environment

🔄 Flexible thinking and working approaches

🎓 Hands-on experience in a stimulating, project-based context

👩 🏫 Opportunities to learn from industry professionals

📚 On-the-job training (and more)

🚀 The chance to work on real projects with tangible impact

The chance to work on real projects with tangible impact

🌍 Inclusion & Equal Opportunity

We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.

🔗 Discover more about us #BTO

Explore our world at 🌐 www.relatech.com