End User Services Engineer

Coca-Cola Europacific Partners (CCEP) are proud to have been recognised as one of Australia’s Best Places to Work for 2023 as published by the Australian Financial Review and Boss Magazine. Come and join our award winning team and put some excitement back in your career!

Our well-known portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Powerade, Billson’s and Grinders Coffee.

The opportunity

The End User Services Engineer role is based in our North Sydney office where you will solve end user problems based on Incident priorities where on-site physical intervention is required including end user asset management, or other hands-on assistance that is not able to be performed remotely. This may include complex problem diagnosis, upgrading, equipment installation/moves changes, complex problem diagnosis and configuration. Manage end user expectations, service levels and end user asset security compliance. Help implement the CCEP BPT End User Services Strategy through effective technical change management processes and practices across Australia.

What you you will do:

Support of in-scope end users for technology issues

• Manage End User services queue for any incidents and requests
• Workstation hardware repairs, installation, configuration, peripheral support
• Workstation software installation, configuration, removal, user assistance
• Mobile device hardware support
• Telephone handset replacement, repair, and assistance
• Ensure regular compliance audit for all end user devices and applications.
  
  

Functional Leadership

• Manage the expectation of users for IT related issues
• Schedule workload and resolve issues in accordance with ServiceNow priorities
• Initiate and manage recovery of data as required.
  
  

Security and Compliance Audit

• Monitor and manage security level to all PC and mobile devices in your region aligning with enterprise program
• Ensure regular BPT compliance audit is performed in your region for all CCEP locations.
  
  

Let's Talk About You

• Tertiary Qualification in Information Technology
• Good experience in Modern Workplace technologies
• 5+ years ‘experience in Modern Workplace support in a similar sized environment
• Strong service-orientation and attention to detail
• Good knowledge & experience in IT Service Management & Operations, including Asset/Problem management.
• Should be a reliable person with positive attitude, proactive, open, honest, co-operative, fast learner and works well under pressure
• Good communication and presentation skills (written and oral), effective cross-cultural & collaboration skills and cultural empathy.
• Expert experience in Configuration, Maintenance and/or Trouble Shooting for Windows, iOS, and Android
• Strong experience in Workstation and mobile applications such as Microsoft Office 365, SCCM and Intune
• Experienced practitioner in Workstations & Mobile Hardware.
  
  

What's in in for you?

• Working with one of the world’s most recognisable brands.
• Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster, and more!).
• Access to our corporate benefits including Fitness Passport & discounts with our many diverse customers including Microsoft, Lenovo, Hertz, GoGet and Estee Lauder.
• Free counselling for you and your family via our EAP helpline as part of our commitment to well-being.
• Unlimited drinks onsite.
  
  

Why choose us for your next role?

We have an amazing culture at CCEP, to find out more make sure you check out the people stories on our website here

At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. It’s important to us that you have the best recruitment experience possible, therefore, please let us know what support we can put in place for you in terms of any accessibility adjustments throughout the recruitment process.

Coca-Cola Europacific is committed to the health and safety of all employees and to equal employment opportunity for all employees to ensure that our employees have a safe work environment that is also free of discrimination and harassment.

This role will be subject to our standard pre-employment checks, which includes employment references, working rights and/or medical check, background checks, dependent on role.

The salary range for this role is 90,000-97,000 per annum excluding superannuation.