Process Re-engineering Consultant

We are a global reinsurance company & we are locating to Bucharest. In fact, the work we do goes far beyond reinsurance – it’s about building resilience in a world of uncertainty.

As a global leader in risk management, we apply the ‘Art and Science of Risk’ to help societies withstand shocks, close protection gaps, and adapt to emerging threats such as climate change and cyber risk. With headquarters in Paris, a presence in 38 offices worldwide, operations in over 160 countries, and a reputation for innovation, sustainability, and integrity, we empower our clients – and our people – to shape a safer, more secure future.

Now, let’s explore this exciting opportunity so you can be part of our mission.

Let’s talk about the role

The Process Reengineering Expert will apply process improvement and reengineering methodologies and principles across the organization to facilitate the company strategy based on prioritization defined criteria (i.e. Project Prioritization, VRT, Business feedback, ORCA/ICS, …). The Process Reengineering Expert is responsible for providing effective support to the business across all topics of process reengineering needs, with core focus on process simplification, standardization, and automation, as well as consideration of controls and how these controls can be preventative and automated. The Process Reengineering Expert is responsible in rolling out the defined Process Management Framework and Process Reengineering unified approach across the organization (including methodologies, BPMN language, Process Taxonomy, tooling, … through specific process reengineering initiatives and training, communication, change management support)

What will you do?

• Interact with all levels of management and collaborate with various departments to understand their unique process needs and challenges
• Conduct comprehensive assessments on existing processes and KPIs, document existing processes, manage and analyze data, and recommend enhanced, digitalized business processes
• Provide expertise based on previous experience with training and technical assistance, business process analysis, change management, and other performance improvement
• Provide guidance and advice to senior leaders on the most effective and efficient use of resources to ensure positive and measurable outcomes
• Support the development and implementation of policies and procedures necessary to support Operations processes
• Support the further development, and evolvement of the process management framework and feedback loops with the business/process owners for continuous improvements mindset and effective collaboration
• Support the implementation of operational KPIs and reporting/monitoring mechanisms to deliver visibility, change management, and interact effectively (using data) with staff and senior leadership
• Monitor process reengineering timelines, coordinate with stakeholders & other internal “partners” (i.e. Tech, IT Architecture, Data & AI, Compliance, Project Portfolio Office, ICS …) to ensure value add delivery within the agreed timelines
• Foster a culture of continuous improvement and cultivate a mindset of innovation and digitalization

What are we looking for?

• 5+ years’ progressive experience in Business analysis/ business improvement/ performance measurement / project implementation
• Demonstrated process knowledge across reinsurance/insurance (P&C, L&H)
• Change Management expertise
• Demonstrated track record of reengineering business processes and driving adoption across an organization/department with strong focus in digitalization execution
• Clear understanding of business process streamlining methodologies
• Accredited in Lean, Six Sigma or other process improvement methodology- preferable
• Has managed successfully functional processes redesign and digitalization implementation
• Experience of implementing continuous improvement methodologies
• Excellent interpersonal, negotiation, coaching, verbal and written communication skills, as well as tact, diplomacy and the ability to maintain strict confidentiality
• Ability to manage key stakeholder expectations, concerns, and to identify and mitigate risk as required, in person and virtually
• Viewed as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization
• Ability to make complex things simple to execute
• Proficiency with Microsoft Word, Excel, PowerPoint, Bizagi (training will be provided)