Project and Service Delivery Manager

Job Description Summary

The Project and Service Delivery Manager will be responsible for Project and Service delivery of Clinical Information Systems to Anesthesia, Critical Care and Operating Room Management areas. Key products to deliver are Centricity High Acuity and Opera.

You are leading project communication, implementation and Service delivery on behalf of GE Healthcare to customer organizations that are public and private hospitals/hospital districts.

You will be part of a strong Healthcare High Acuity team.

Job Description

Roles and Responsibilities

Overall project planning, monitoring and control of all project resources
Service contract design and management
Responsibility for resilient revenue planning (forecast)
Synchronization of internal and external expectations for specific projects
Project reporting to internal and external stakeholders
Planning, coordination and moderation of workflow analysis workshops at the customer
Change Management: Coordination of the transition phase with the goal of sustainable change
Risk management including control measures
Main contact person also in case of conflicts throughout all project and service phases
Project acceptance planning and implementation including definition of test scenarios
Procurement management: coordination of deliveries
Elaboration of the professional and technical documentation
Work directly with Healthcare customers and third parties on the development of the hospital workflow
Close collaboration with the country specific functions such as sales, application specialists and technical experts
Close collaboration with global functions such as engineering, product management and marketing

Required Qualifications

Bachelor’s or Master’s Degree in Engineering or Computer Science
demonstrate a high level of composure, professionalism, and knowledge of healthcare business environments
Understanding of clinical workflow in ICU’s and OR’s
Excellent analytical skills
Excellent communication and presentation skills, be able to develop effective working relationship with the client and team members
Problem resolution and creativity in solution development
Strong customer focus
Fluent in Italian and English.
Valid driving license.
On site presence project dependent up to 30%

Desired Characteristics

Relevant experience in Project Management or project leadership role
Relevant experience in service delivery
Strong process orientation and a firm commitment to quality.
Experience working in the Healthcare IT industry and with knowledge of Hospital IT Systems

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

Project and Service Delivery Manager

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