Junior Technical Application Engineer - Plexus

Keylane is the leading European supplier of modern, customer-centric SaaS platforms to the insurance and pension industry. Our in-depth knowledge and expertise enable us to transform the way our clients run their day-to-day operations by empowering cost efficiency, faster time to market and increased customer satisfaction. Will you join us?

Key About Your Role

As a Junior Engineer for Lifetime, you will be a member in our Technical Application Management team (TAM), you help safeguard the availability, performance and security for Plexus customers in the Life & Pension domain.

Together with experienced colleagues, you:

• Monitor the Plexus platform and act on alerts and incidents (for example disk space issues, high CPU usage or Tomcat down situations).
• Contribute to daily operations: handling service requests and standard changes, following agreed ITIL processes.
• Support the provisioning and configuration of new customer environments, including setting up application components and validating that they are ready for use.
• Assist in user management.
• Help with webservice management: whitelisting access, configuring endpoints and provisioning webservices for customers on IIS.
• Participate in patching and security updates for the technology stack (Windows Server, Oracle, SQL Server, Tomcat and related components), following runbooks and under guidance from senior engineers.
• Learn to manage client and server certificates for the platform, including renewals and deployments.
• Support external audits, penetration tests and failover tests by preparing evidence, executing standard test steps and documenting results.
• Keep runbooks and documentation up to date so we can work in a standardized and auditable way.
  
  

You will grow into taking more ownership of incidents and changes, and after a proper onboarding and training period you will be part of the standby/on-call rotation.

Key About Your Team

We offer best-in-class SaaS services, with 24/7 availability of an expert team. In a fully controlled and secured ISO 27001 and ISAE3402 certified private cloud environment, supported by services and in purpose built data centers.

We are a group of highly skilled IT experts, who are cooperative and eager to do the best for our clients. Keylane drives industry standards by developing best practice in standardized migrations, implementations, and comprehensive project management.

We have our own data migration competence center, enabling us to be completely in control of execution of complex legacy migrations for our customers.

We have the ambition to grow our team and have great plans. Thanks to the growing number of clients which make use of our SaaS services, the department is becoming increasingly important within Keylane. To realize our ambitions, we are now looking for a new eager colleague who wants to function as a jack of all trades within our Cloud department.

Requirements

• You are a starting Technical Application Engineer, and you are at your best when no issues are shown in the ticketing system (and so you can go for another coffee with your colleagues). As a member of an experienced team, you will be responsible for the daily maintenance of some of Keylane's Key-applications and, in time, will take part in our rotating stand-by schedule. Besides the daily maintenance and management of the Cloud platform you will also participate in improvement projects
  
  

Within your role you will work with some of the following application servers and databases; Apache Tomcat on Linux application servers in combination with Microsoft SQL on Windows Database servers. You will also work with containerized platforms such as Kubernetes in combination with GitLab and ArgoCD for deployments. Of course, the monitoring of the systems and the analyzing of issues, which might have happened during the night, is nothing new for you. Also, delivering, installing and maintaining many applications doesn't make you sweat. Besides this you'll support the internal Delivery teams through 1st line support and resolving ad hoc problems is a big part of this.

• Furthermore, we think it is important that you:
• Have a relevant education in Computer Science and ready to kick-start your career
• Have a passion for IT and are eager to learn new things
• Have experience working with, and knowledge of Linux and/or Windows
• Are a team player and work pro-actively, you have a flexible mindset and are client oriented
• Think in challenges instead of in problems and the dynamic environment of a fast-growing company is something which attracts you
  
  

A Certificate of Conduct (VOG) and reference check are part of the application process. All employees follow information security training and have basic information security responsibilities.

Benefits

• A monthly gross salary between € 3.000 and € 4.000 based on 40 hours per week
• 8% holiday allowance of your total gross salary
• A profit share
• A pension scheme, with the option to save extra
• Travel reimbursement: Receive a mileage allowance of €0.23 per km or an NS Business Card, which can also be used for personal travel
• 24 holiday days (with the option to buy extra) and 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like
• Flexibility in working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day. If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month)
• The possibility of working remotely from abroad for up to 2 months per year
• The possibility to lease a bike through our bike leasing program
• A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract
• The opportunity to develop yourself at our Academy through courses and training, both professionally and personally
• A comprehensive vitality offers to help you stay healthy. Read more here