Area HR - Uttar Pradesh

Job Purpose

Job Purpose Description

Job Context & Major Challenges

The retail channel of MFL contributes 45% of its revenue and is growing at a very fast pace through a widely distributed network of stores and aggressive expansion in newer markets. The operating business models and retail formats are varied. Therefore, consistency in customer experience across formats and models is indeed a challenge especially when the consumer expectations are changing rapidly with the advent of international brands.

It is necessary, therefore, to have a durable and sustainable strategy for retail through attracting and retaining talent, training and development, strong employee engagement, implementing retail initiatives, right organization to deliver and manage the system and overall deliver on the MFL objective of retail excellence

Challenges

• Having balance on quality and cost of recruits.
• Having TAT time minimized.
• Getting right people at company budget
• Attrition
  
  

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

KRA1 Financial 1. Controlling manpower cost

• Maintaining percentage of salary to NSV
• Keeping a cap on salary cost of entry level
• Reducing consulting cost
• Sourcing people in house
• Controlling cost
  
  

KRA2 Customer 1. Avoiding external hiring of Store Managers and Asst. Store Managers to enrich the internal talent

• Identifying potential employees and training them for higher promotion. Proper adherence to training calendar
• Employee Satisfaction survey on various parameters (Retail Vibes). Form action plan based on areas of improvement.
• Employee Engagement
  
  

KRA3 Internal Processes 1. Quarterly Appraisal System and feedbacks

• Recruitment-
• Giving Job Requirements
• Selected based on requirements
• On boarding done under Adecco
• Confirmation
• HR Promises
• Minimum TAT duration
• Ensuring salary on time
• ID cards, employment letter, offer letter, insurance card on time.
• Performance approvals are done on time
• F&F Closures
• Controlling Attrition
• Career management
  
  

KRA4 Learning and growth 1. Spending time on growth and development

• Learning and implementing new things
• Handling at least one cross functional project
  
  

KRA5 Engagement ? Implementation of regional engagement charter

• Driving store level OHS survey action planning