Onboarding Manager (m/f/d)

About Ivy

Ivy is building the world’s first programmable bank. We know the bank of the future is going to be fully regulated and stablecoin-native. We believe that the crypto folks are too afraid of full bank charters, while the bank folks know too little about crypto to pull it off. We believe there’s a trillion-dollar opportunity to launch regulated banks built on the blockchain.

Today, we bank the world’s leading crypto platforms (Kraken). Tomorrow, our platform will power global correspondent banking. And who's going to bank all these AI agents? We are certain that if we get this right, Ivy is going to be Europe’s first $1T company.

We are a team of ex-founders, early employees at unicorns, and top-tier talent from fintech and banking and we are backed by the world’s best fintech investors:

• Valar - Peter Thiel and the Valar team have been thinking about global money since PayPal times.
• Creandum - Previously invested in fintechs like Klarna, Trade Republic, Pleo, iZettle
• 10+ unicorn founders
  
  

As Onboarding Manager, you will be responsible for managing Ivy’s customer onboarding and due diligence processes, ensuring that new and existing customers meet regulatory, compliance, and risk management requirements.

This is a hands-on role, you will work closely with Compliance, Risk, and Commercial teams to assess customer profiles, review complex structures, and maintain Ivy’s high standards for customer acceptance.

Key Responsibilities

• Own and manage end-to-end customer onboarding cases
• Perform Customer Due Diligence (CDD) assessments for new customers
• Conduct Enhanced Due Diligence (EDD) reviews for high-risk and complex customer types
• Analyse and assess complex corporate structures, UBO frameworks, and risk indicators
• Evaluate customer business models, transaction flows, and regulatory requirements
• Identify AML / CTF / fraud / regulatory risks during onboarding
• Work closely with Compliance and the MLRO on high-risk or escalated cases
• Support ongoing monitoring by reassessing customer risk profiles where required
• Maintain accurate onboarding records and audit-ready documentation
• Contribute to continuous improvement of onboarding, risk assessment, and control frameworks
  
  

Requirements

• Prior experience in onboarding, compliance, AML/KYC, or risk roles (>3 years preferred)
• Strong practical experience with CDD and EDD processes
• Experience assessing high-risk and complex customer types
• Knowledge in analysing complex corporate structures, UBO chains, and business models
• Experience working within a regulated financial services / PSP / fintech environment
• Excellent attention to detail and structured decision-making ability
  
  

Nice to Have

• Experience working with crypto / digital -asset merchants
• Exposure to CDD tooling such as SumSub
• Builder mindset with interest in improving onboarding & controls
  
  

What we offer

• Join a Dream Team: We focus on building a team of exceptional people who grow fast, take on big challenges, and inspire each other to deliver at the highest level.
• No Bullshit: Output over input, bias for action - we move fast and follow through, customer value over internal policies. We believe in big outcomes, not titles or hierarchies.
• Real Participation: Employees are shareholders. Every permanent employee participates in our equity program.
• Perks & Benefits: Relocation support, Visa Support, the latest Apple gear (MacBook + AirPods), lunch benefit, Gym benefit, a beautiful office in the heart of the city, 4x on-/offsites per year, weekly team dinner, and an annual development budget.