Product Manager

Mobile eCommerce Product Manager

Location: Paddington

Are you passionate about transforming digital customer experiences? Do you thrive on turning insight into action and delivering products that make a genuine impact?

If so, we’d love to hear from you.

About the Role

As our Mobile eCommerce Product Manager, you’ll play a key role in shaping the future of our digital journeys. You’ll identify opportunities across our website, drive new product ideas through insight and experimentation, and own initiatives end‑to‑end from discovery and delivery to in‑life optimisation.

You’ll collaborate closely with cross‑functional squads, ensuring we deliver high‑quality digital experiences that meet customer needs and support our commercial goals. This is an exciting opportunity to influence strategy, lead innovation, and be part of a team focused on delivering real commercial outcomes.

What You’ll Be Doing

Product Discovery

• Analyse user behaviour and site performance to uncover opportunities.
• Use data from multiple channels to understand customer journeys and identify improvements.
• Conduct competitor reviews and market research to define what “great” looks like.

Product Strategy

• Shape and contribute to the eCommerce product roadmap.
• Prioritise opportunities based on value, effort, KPIs and OKRs.
• Build clear product requirements, user stories and delivery plans.
• Work with stakeholders across the business to secure buy‑in.

Product Development

• Collaborate with design, development and commercial teams to bring products and features to life.
• Ensure intuitive, visually compelling user experiences.
• Lead usability testing and drive data‑led enhancements.
• Manage timelines, resources and cross‑team coordination.

Continuous Improvement

• Optimise digital propositions and manage enhancement pipelines.
• Evaluate released features and define next steps for iteration.
• Work with third‑party partners to maximise capability and performance.

What We’re Looking For

• Experience in eCommerce Product Management, owning digital features end‑to‑end.
• Strong understanding of agile squads, Scrum and product delivery.
• Excellent attention to detail with the ability to deliver under tight deadlines.
• Experience across the digital product lifecycle.
• Commercially and technically astute able to speak the language of both engineers and business stakeholders.
• Confident stakeholder manager, able to influence and collaborate at all levels.
• Curious, analytical mindset with the drive to challenge conventional thinking.

Key Stakeholders

You’ll work closely with teams across Digital Trading, Commercial, UX, Design, Copy, CIO / Development squads, Planning, Propositions and Marketing.

Why Join Us?

• Be part of a high‑impact digital team driving commercial outcomes.
• Work on exciting, customer‑focused initiatives with real ownership.
• Shape digital experiences used by millions.
• Join a collaborative environment where new ideas are embraced.

If you're excited to contribute to a fast‑moving digital environment and help elevate our online customer experience, we’d love to connect.

Apply now or reach out directly to learn more!