Attache

Role Objective

To facilitate and provide excellent customer service to all our premium lounge customer as per standards set by the management and promotes a good work culture with respect to the company core values.

Area of responsibility

1. Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.

2. Shall comply with laws, regulations and procedures of the State of work location.

3. Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.

4. Responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual

5. Responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.

6. Provide exceptional customer service by warmly greeting and welcoming guests, proactively addressing their inquiries and requests, and ensuring their comfort throughout their lounge experience

7. Demonstrate a world-class service attitude by consistently providing accurate information and exceeding the expectations of every premium guest, in strict accordance with company policy.

8. Be knowledgeable about the food and drinks displayed in the lounge and ensure that ah menus provide in the lounge will be as per the menu rotations and as directed by the management.

9. Provide exceptional guest service by promptly and professionally resolving complaints and concerns and reporting any incidents or suspicious activity to management.

10. Maintain the readiness of all dining areas and food and beverage counters for service, ensuring they are fully stocked and appropriately arranged.

11. Ensure all the private area, business Centre and toilets are being monitored for cleanliness.

12. Manage food and beverage inventory, including forecasting demand and maintaining stock levels. Report any inventory issues to the shift in-charge.

13. Lounge be kept clean and tidy and ensure cleaning schedules maintained

14. Hygiene guidelines to be adhered as per company polices.

15. Maintain stock control of food and beverage items.

16. Attend duty punctuality as per the duty rosters and ensure smart cleaning uniform is always worn as per company grooming policy.

17. Report any malfunctioning of equipment to shift in charge so that corrective action can be taken.

18. Perform any other related tasks as assigned by the Management.

Education & Experience

• Secondary school certificate with 4 years of relevant experience preferably in five-star hotel or

restaurant establishment

• certificate in catering operation service food and beverage service training (advantageous but not

essential)

Special Skills & Knowledge

• Proficient in English (Spoken & Written)

• Computer literate • Knowledge of Arabic or an international language will be advantage and desirable

• Good management skills

• Eye for details

• Good, strong and pleasant interpersonal skills