Systems & Storage Engineer

Syntys is a leading data center provider specializing in the design, construction, and management of data centers, catering to hyperscalers, AI infrastructure, and colocation wholesale providers across the MENA region. With a presence in more countries than any other provider in the region, Syntys is committed to delivering scalable, secure, and efficient digital infrastructure solutions. Our offerings include colocation and built-to-suit facilities, meticulously tailored to meet the growing demands of the industry. In this capacity, Syntys plays a pivotal role in supporting the region’s economic growth by fostering innovation and attracting investment in the digital economy.

The Systems & Storage Engineer is responsible for the design, implementation, operation, and optimisation of enterprise server and storage infrastructure across Syntys data centre facilities. The role requires deep technical expertise in Dell server technologies, enterprise storage systems, backup and disaster recovery solutions, and virtualisation platforms. The engineer acts as the highest level of technical escalation for systems and storage incidents, drives change management discipline, and ensures infrastructure aligns with hyperscaler audit requirements and industry best practices

ROLE ACCOUNTABILITIES

Server Infrastructure Management

Design, implement, and maintain enterprise server infrastructure using Dell PowerEdge platforms
Manage server lifecycle including provisioning, configuration, patching, and decommissioning
Implement and maintain VMware vSphere/ESXi virtualization environments
Manage Microsoft Windows Server and Linux (RHEL/Ubuntu) operating systems
Configure and optimize server hardware (BIOS, iDRAC, firmware management)
Ensure server infrastructure supports 99.999% availability SLA requirements
Implement server hardening and security baselines per CIS benchmarks

Storage Infrastructure Management

Design and implement enterprise storage architecture (SAN, NAS, Object Storage)
Manage Dell PowerStore, PowerScale, and Unity storage platforms
Configure and optimize Fibre Channel and iSCSI storage networks
Implement storage tiering, deduplication, and compression strategies
Manage storage capacity planning and growth forecasting
Implement and maintain storage replication for disaster recovery
Monitor storage performance and optimize IOPS/throughput

Backup & Disaster Recovery

Design and implement enterprise backup architecture and strategy
Manage Dell Data Protection Suite / Avamar / NetWorker or equivalent solutions
Configure and monitor backup jobs ensuring RPO/RTO compliance
Perform regular backup validation and recovery testing
Implement and maintain disaster recovery procedures and runbooks
Manage tape libraries and off-site backup rotation
Ensure backup compliance with retention policies and regulatory requirements

Incident Management (ITIL)

Act as L3 escalation point for all systems and storage incidents (P1/P2/P3)
Lead incident resolution ensuring SLA compliance: P1 ≤4hrs, P2 ≤8hrs, P3 ≤24hrs
Perform root cause analysis (RCA) and deliver RCA reports within defined timelines
Drive corrective and preventive actions to closure with documented evidence
Maintain Known Error Database (KEDB) with workarounds and permanent fixes
Coordinate with vendors (Dell ProSupport, VMware GSS) for escalation and resolution

Change Management (ITIL)

Prepare and submit RFCs (Request for Change) with complete documentation
Develop detailed MOPs (Method of Procedures) for systems and storage changes
Participate in CAB (Change Advisory Board) meetings presenting technical changes
Execute approved changes with pre/post validation and rollback procedures
Maintain change calendar ensuring no conflicts with maintenance windows
Target ≥85% first-pass CAB approval rate through quality documentation
Ensure zero change-induced incidents through rigorous testing

Architecture & Design

Develop and maintain systems/storage architecture documentation (HLD, LLD)
Design infrastructure solutions for customer onboarding and capacity expansion
Evaluate new technologies and make recommendations for improvement
Participate in design reviews ensuring alignment with standards
Support customer technical requirements and pre-sales activities

Process Adherence & Documentation

Ensure strict adherence to ITIL processes (Incident, Problem, Change, Configuration)
Maintain accurate CMDB records for server and storage assets
Develop and maintain SOPs, MOPs, and EOPs for systems operations
Participate in internal and external audits providing evidence
Support ISO 27001 and hyperscaler audit requirements

EXPERIENCE AND QUALIFICATIONS

Bachelor’s degree in Computer Science, Information Technology, or a related field
7–10 years in enterprise systems engineering
Minimum 5 years of hands-on experience in enterprise storage management
Minimum 3 years of experience in a data center environment
Experience working in hyperscaler or colocation environments preferred
Strong exposure to ITIL-based service management environments
Experience with enterprise backup and disaster recovery solutions preferred

CERTIFICATIONS

Mandatory: