Proficient, IT Enterprise Management

Role Purpose

The Enterprise IT Proficient is responsible for delivering proficient-level enterprise IT services, ensuring stable, secure, and optimized operations across core platforms. The role supports implementations, troubleshooting, governance, and continuous improvement activities as aligned with enterprise IT standards.

Position Information

Unit: Digital and Applications
Division: Digital Enterprise Operations
Location: Muscat
Grade: P5
Qualification: Bachelor in relevant field
Experience: 7 years of experience

Key Accountabilities

Perform administration, maintenance, and support of enterprise systems including Citrix, Active Directory, Azure, MS Exchange, Office 365, PKI, Forcepoint, Certificate management, and ShareFile services.
Troubleshoot complex system, application, and infrastructure issues across on-prem and cloud environments.
Monitor and report on Enterprise service performance, utilization, and costs; propose optimizations to improve efficiency.
Support governance, documentation, compliance activities, and standard operating procedures.
Execute upgrades, patches, incident handling, and service requests across enterprise platforms.
Collaborate with security, network, and application teams to ensure secure IT operations.
Provide expert technical support and act as an escalation point for the IT Helpdesk.
Support governance activities with hyperscale’s and cloud providers (AWS, Microsoft Azure, Google Cloud, Oracle Cloud), including service utilization, licensing compliance, and billing oversight.
Provide operational support by handling incidents, service requests, and change activities related to Enterprise applications including but not limited to Citrix, Active Directory, Azure AD, Exchange, O365, PKI, Forcepoint, and ShareFile. platforms.
Maintain accurate documentation of Enterprise environments, configurations, licenses, and operational procedures.
Participate in internal reviews and audits to ensure alignment with governance, licensing, and cost optimization frameworks.
Actively contribute to knowledge sharing and continuous improvement within the Enterprise & Infrastructure team.

Proficient, IT Enterprise Management

Key Skills

Related Jobs

Développeur PHP - H.F

Cloud Engineer / DevOps Specialist

Azure DevOps Engineer (Cloud DevOps)

Related Jobs

Développeur PHP - H.F

Cloud Engineer / DevOps Specialist

Azure DevOps Engineer (Cloud DevOps)

Cookie Settings