IT Network & Hardware Support Engineer

PFH Technology is currently looking for an experienced IT Network & Hardware Support Engineer to join our client’s expanding Team.

We are seeking an experienced IT Network & Hardware Support Engineer (Level 2/3) with 4–5 years of hands-on infrastructure support experience, contract for 1 month. The ideal candidate will have strong networking knowledge, solid hardware troubleshooting skills, and the ability to work independently in an on-site environment.

Key Responsibilities

• 5 years’ experience in IT Networking / Infrastructure Support
• Hands-on experience configuring and deploying network switches
• Provide Level 2/3 network and infrastructure support
• Proficient with windows 11.
• Configure, deploy, and replace network switches
• Perform network switch swap-outs and apply base configurations
• Troubleshoot network issues including connectivity, latency, and packet loss
• Support LAN/WAN environments
• Install and maintain structured cabling and patch panels
• Perform PC/laptop hardware troubleshooting and device imaging
• Support printers and other peripherals
• Assist with server room tasks (rack awareness, cabling basics)
• Perform BIOS and firmware updates (basic level)
• Manage Active Directory tasks (user accounts, group policies)
• Provide basic Microsoft 365 / Exchange support
• Use remote support tools to resolve user issues
• Log and manage incidents via ticketing systems (ServiceNow, Jira, etc.)
• Conduct root cause analysis and document resolutions
• Follow change control processes and maintain proper documentation
• Strong understanding of TCP/IP, DNS, DHCP
• VLAN configuration knowledge
• Basic routing concepts

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.