B2B Freelance Contract

Duration: 12 months

starts ASAP

Note: This Role is for Intermediate level Candidates

KEY RESPONSIBILITIES:

• The successful achievement of the objectives of the Assignment involves the following tasks:
• Conduct business analysis and collect detailed requirements from all stakeholders and perform analysis;
• Participate in User Acceptance Testing (UAT) and document the results;
• Facilitate communication and meetings with IT and other support teams;
• Organize presentations and maintain GCP documentation;
• Provide user support and manage the ticketing system;
• Daily follow-up of the mailbox, address the incoming requests, carry out investigations and liaises with business and IT where necessary
• Maintain catalogue of outstanding Issues (description, priority, prospects for resolution)
• Participate to regular meetings to plan future improvements/projects on the related-application and identify solution to reduce the backlog;
• Communicate regularly with the business users to inform them about their issues and get the priorities, statistics.

SPECIFIC REQUIREMENTS:

The consultant must demonstrate knowledge in:

• Minimum 3 years of experience in digitalisation/automation and process management;
• Proven experience in the user support area;
• Good knowledge and understanding of financial products.

The consultant must demonstrate competence in:

• Excellent communication/presentation skills (level B2 of English);
• Proficiency in MS PowerPoint.