Project Coordinator

Job Title: Project Coordinator

Location: Warsaw, Poland - Remote

Duration: 12 Months Contract

Job Description:

We are looking for a project support and coordinator that would play a key role throughout the journey that new customers embark on when they choose Sana. That includes participating in and following up the project kick-off, onboarding the client, and supporting the project until the go-live. It will be your job to ensure that the support experienced by our customers is world-class: proactive, responsive, and effective. You will work with Sana experts that will overlook the project and will help with problem-solving and stakeholder management. You are expected to be the "spider in the web", who brings together Sana and all the necessary stakeholders on the customer side.

Key tasks include:

* Assist customers in utilizing our learning software

* 1:1 meetings, trainings and troubleshooting sessions with customers

* Setup a project plan (we have templates)

* Prepare and chair project kick-offs (we have templates)

* Follow-up on plan proactively, schedule meetings, prepare meeting agendas

* Problem solve in case of need

* Respond to customer requests via email

* Bug reports

* Product feedback

You need to be very skilled in the following:

* Communication, expectation management

* Meeting facilitation

* Written English

You'll also need a flexible and quick mind, to learn quickly how Sana works (partially autonomously) and be able to answer the questions from the customer autonomously (obviously after a proper onboarding).

Must-haves

* 2+ years project management or support and client-facing experience

* Ability to think both critically and creatively* Native-level fluency in English

* A growth mindset and a coaching attitude

* Willingness to work with a wide variety of subjects

* Ability to work to deadlines and iterate on feedback quickly