VP, Head of Mobile Financial Services

About This Opportunity

Ericsson is leading the next wave of digitalization in society. We envision a world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.

Ericsson’s Mobile Financial Services (MFS) business provides the software and services around the product Ericsson Wallet Platform (EWP). EWP is a fintech platform that enables telecom operators and financial service providers to offer fast, secure and easy-to-use mobile financial services to their customers. The platform enables customers, both banked and unbanked, to transfer, pay, save, grow, receive, and borrow money.

EWP has enabled financial services for more than a decade and is a market leader among digital wallet platforms, globally. It is now available in 24 countries, supports over 450 million registered mobile wallets and processes more than 36 billion transactions worth over USD 500 billion every year. Today, every fifth mobile money transaction globally is processed through EWP. In line with this, Ericsson has increased investments in R&D and grown its MFS organization in recent years. The business is well-positioned to pursue continued growth, including expansion into new geographical markets.

We are now looking for a visionary and operationally capable leader to drive the MFS division to achieve further profitable growth, reaching 1.5bn SEK in revenue by 2028. The role entails full profit & loss accountability, strategic expansion, and operational excellence for the EWP and associated services. Reporting directly to Ericsson’s Group COO Chris Houghton, the Head of MFS will play a pivotal role in reshaping the fintech landscape globally.

What you will do:

Strategic Leadership & General Management

• Assume full end to end ownership and responsibility for MFS across development, support, product management, operational functions, sales and delivery.
• Drive & own the targeted revenue growth of MFS, positioning EWP as a superior option for customers and partners.
• Develop strategies to expand into new fintech services such as lending, insurance, credit scoring and fraud management.
  
  

Business Development & Retention

• Leverage Ericsson’s global sales channels and customer relationships to expand the MFS market presence within Africa and expand into new markets, e.g. Europe, and North America.
• Identify and execute strategic partnerships to accelerate growth in new fintech verticals.
• Deliver and flawlessly execute on promised deliverables to existing valued customers.
  
  

Operational Excellence

• Drive operational transformation within MFS and across Customer Units (Ericsson’s sales organizations) to ensure standardization, efficiency, and scalability in delivery.
• Build managed service offers and SaaS solutions to support growing fintech adoption.
  
  

Team Development and Organizational Leadership

• Build and lead a high-performing, empowered team of over 440 people, delegating effectively as needed, and creating a culture of accountability, innovation and collaboration.
• Foster unwavering commitment to compliance, integrity and ethics within MFS, aligned with the “Ericsson on the Move” programme and company values.
• Ensure governance and alignment with Ericsson’s standards, including CEO responsibilities for the Swedish legal entity.
• Build close cross functional partnerships across the broader Ericsson Group, ensuring smooth collaboration and cooperation across teams and functions.
  
  

Stakeholder Engagement

• Serve as the face of MFS to partners, investors, and the broader external fintech community.
• Demonstrate thought leadership in financial services to external stakeholders, e.g. media and analysts.
  
  

What you will bring:

EXPERIENCE:

General Management Expertise – proven executive general management experience encompassing full P&L responsibility, preferably in the fintech ecosystem, telecoms or adjacent industries.

Demonstrated ability to grow the business - with a strong focus on customer success.

Leading Transformation - expertise navigating matrix organizations and global operations to successfully deliver required organisational change and evolution.

Commercial Acumen - demonstrated success in customer engagements and complex techno-commercial negotiations, with a track record for driving profitability, customer acquisition and innovation.

CRITICAL LEADERSHIP CAPABILITIES:

Strategic vision

• Global mindset and understanding of the broader business landscape, including market dynamics, financial metrics, and competitive pressures.
• Hands on enough to build a company, and yet strategic enough to persuasively push for the bigger bets required.
• Develops plans that anticipate and prioritize critical future factors, addressing changes and trends in the external landscape (such as competitors, clients, and market segments) while considering the broader impact across functions, locations, and markets.
• Unquestionable ethics and integrity
  
  

Change management and transformation leadership.

• Leads large-scale transformation initiatives and drives cultural and operational change.
• Guides the organization through restructuring, digital transformation, or shifts in business focus. This includes communicating a clear vision and ensuring alignment across the enterprise.
  
  

Collaboration, Communication and Strategic Influence

• A humble, inclusive international leader who sees the greater good in extending the reach of the world’s financial systems.
• Comfortable serving as the public face of the organization, with proven experience engaging with media, industry forums, and external stakeholders 
• Actively seeks and integrates diverse opinions and perspectives to build consensus and drive alignment across the organization.
• Demonstrates a commitment to understanding all sides of an issue, fostering collaboration and mutual respect in complex, large-scale environments.
  
  

People Leadership and development

• Adapts leadership style to meet the unique strengths and needs of each team member, maximizing performance and engagement.
• Continuous interactions with team members to provide guidance, stability, address challenges, and ensure ongoing support so people can thrive and be at their best.
• Demonstrated commitment to promoting diversity, equity, and inclusion within the workplace and creating a psychologically safe work environment.
  
  

Why apply?

This position offers a unique opportunity to lead innovation in fintech, contribute to financial inclusion, and shape a pivotal growth area for Ericsson.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Sweden (SE) || Stockholm

Req ID: 757705

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