Customer Support

Company Overview:

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), Mauritius (FSC), South Africa (FSCA) and United Arab Emirates (SCA). We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem. Serving over six million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms.

Role Summary:

Responding to clients’ inquiries via various means/channels in a timely manner, processing account applications in accordance with regulatory requirements. Ability to work a variety of shifts (no-mid night shift required) to provide a well-rounded service to global customers.

What are your key day-to-day responsibilities:

• Assist Clients with account opening, verification and funding processes.
• Provide high quality and best-in-class service to our clients across web chat, phone, email and social media channels (bulk of the interaction will be over web chat).
• Consistently take initiative to resolve customers’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skillfully probe for and understand customers’ needs, identify business opportunities and ways to improve customers’ experience; go above and beyond ‘customer service’.
• Proactively liaise with various departments to assist in resolving customers’ queries.
• Proactively learn about the financial markets, CFD industry and Mitrade’s platforms.
• Be a team player and collaborate with the CS Team to manage shifts, resources, volume and customer feedback.

What We Require from You:

• Proficiency in English and Arabic. Additional languages such as Spanish, German, Portuguese, Thai, Vietnamese will be a plus.
• Strong eagerness to learn about financial markets including foreign exchange, global share indices, commodities, crypto currencies
• Enthusiastic about customer service and problem solving
• Prior customer service experience is preferred
• Strong sense of integrity
• Willingness to commit to a long-term career growth and professional developments
• Open-minded and cooperative personality
• Strong MS Office Skills
• Experience with CRM tools is advantageous
• 5-day work week (Including Public Holiday); Shift duty on weekend is required