Canada- Solution Engineer (Technical Services)

Team Summary

Technical Services is evolving from delivering projects to building intelligent systems. Our team provides solutions that streamline internal processes, improve customer implementations, and deliver scalable, autonomous services across our healthcare platform.

We work closely with Engineers, solution architects, and product teams to bring LLM-driven agents and intelligent workflows into production across a dynamic healthcare SaaS environment.

Reporting into the Sr Manager, Technical Services

Job Summary

We are looking for a Solutions Engineer to design and implement database-driven, AI-enabled workflows that reduce manual implementation effort, accelerate customer onboarding, and improve data accuracy and reliability across our healthcare SaaS platform. This role focuses on enabling scalable, repeatable delivery models through structured automation.

You will translate architectural concepts into production-ready systems that automate operational work using the Microsoft Azure ecosystem. This is a hands-on engineering role centered on building durable automation solutions, not experiments.

Key Responsibilities

• Build Intelligent Operational Workflows:
  
  

Design and implement database-driven operational workflows that automate data transformation, validation, and configuration processes. Integrate LLM or AI services into structured workflows where appropriate, enabling autonomous processes that can be triggered, executed, logged, and monitored reliably. The objective is to reduce manual intervention across implementation and support operations while improving efficiency and consistency.

• Translate Architecture into Production Systems:
  
  

Partner with solution architects to convert technical designs into scalable, maintainable implementations. Establish structured data contracts and schemas to ensure clarity and consistency across systems. Implement appropriate guardrails, logging, monitoring, and observability practices to support operational stability. Ensure workflows meet security, compliance, and production-readiness standards prior to deployment.

• Scale Through Cloud-Native Engineering:
  
  

Leverage Microsoft Azure services (Functions, App Services, Logic Apps, Azure AI) to design solutions that are modular, version-controlled, and CI/CD enabled for continuous improvement.

• Embed AI Into Real Workflows:
  
  

Integrate LLMs into structured database workflows and support retrieval-based (RAG) patterns. Implement evaluation and monitoring loops to ensure intelligent services improve execution quality without adding noise.

Your Key Strengths

• 2–5+ years of production experience in SQL, C#, Python, or JavaScript
• Strong relational database design, scripting, and query optimization skills.
• Experience integrating AI or LLM services, with exposure to frameworks like Semantic Kernel, Copilot Studio, or AI Foundry.
• Demonstrated ability to build scalable, repeatable solutions and move from concept to production in ambiguous environments.
• Strong problem-solving skills in ambiguous environments with the ability to work seamlessly across product, integration, and delivery teams.
• Strong Cross functional work experience with Engineering, Implementations, or Security teams.
• Experience building and deploying applications in the Microsoft Azure ecosystem.
• Familiarity with CI/CD pipelines and structured Git workflows.
  
  

Nice To Haves

• Experience in healthcare SaaS environments
• Familiarity with HL7, FHIR, or healthcare data standards
• Understanding of retrieval-based workflows or vector databases.
• Exposure to Ai Agent Orchestration or Multi-Agent workflows
  
  

#Remote

#Toronto

#Tech C P2

#MG-LI1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Canada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $90,000 -$110,000 + 10% bonus and Fulltime benefits.

Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived