Position Overview

The Infrastructure & Server Operations Engineer / Lead is responsible for the planning, installation, implementation, administration, and optimization of the company’s IT infrastructure, including servers, network, virtualization, backup, and core enterprise systems. This role ensures high availability, security, and performance of all data center and cloud environments supporting enterprise applications, end-user services, and business operations. The position serves as a technical authority and operational lead for infrastructure management — collaborating with applications, security, and support teams to sustain a resilient and scalable IT foundation.

Key Responsibilities

Administration & Cloud Governance

• Administer and govern Microsoft Azure tenant, subscriptions, and resource groups.

• Deploy and manage Azure Virtual Machines (IaaS), Storage Accounts, Virtual Networks, NSGs, VPN Gateway.

• Implement Azure Policy, RBAC (Role-Based Access Control), and resource tagging strategy.

• Manage Azure AD Connect and hybrid identity architecture.

• Configure Entra ID (Azure AD): Conditional Access, MFA, Password less Authentication, PIM, Identity Protection.

• Administer Defender for Cloud and Azure Security Center.

• Monitor via Azure Monitor and Log Analytics.

• Implement Zero Trust architecture principles.

Endpoint Administration & Modern Device Management

• Administer Microsoft Intune / Endpoint Manager.

• Manage Windows 10/11, macOS, iOS, and Android devices.

• Implement Autopilot provisioning, compliance policies, configuration profiles, and app deployment.

• Manage Microsoft Defender for Endpoint (EDR policies, investigation, remediation).

• Oversee patching via Intune, WSUS, SCCM.

• Implement device-based Conditional Access policies.

• Maintain endpoint hardening aligned with CIS & ISO 27001 controls.

Microsoft 365 & Security Administration

• Administer Exchange Online, SharePoint Online, OneDrive, and Teams.

• Manage Defender for Office 365 (Safe Links, Safe Attachments, Anti-Phishing).

• Configure DLP, retention policies, eDiscovery, and compliance controls.

Network & Connectivity Operations

• Install and support LAN/WAN network infrastructure including switches, routers, access points, and firewalls.
• Monitor VPN, Wi-Fi, and remote-access solutions.
• Troubleshoot network performance issues using diagnostic tools.
• Coordinate with ISPs and vendors for connectivity and hardware repairs.

Cloud & Virtualization Management

• Manage hybrid workloads across on-prem and Azure Cloud environments.
• Administer VMs, clusters, snapshots, and cloud compute resources.
• Support Office 365 tenant administration and hybrid identity models.

System Monitoring & Incident Response

• Monitor infrastructure performance using SolarWinds, PRTG, or Azure Monitor.
• Respond to alerts, investigate incidents, and perform RCA reporting

Server & Infrastructure Installation & Administration

• Install, configure, and commission physical and virtual servers.
• Rack and cable servers, SAN/NAS systems, and network equipment in data centers.
• Perform OS installations, firmware updates, RAID configuration, and hardware diagnostics.
• Manage, configure, and monitor Windows Server environments (2016–2022).
• Oversee Active Directory, DNS, DHCP, GPO, and file services.
• Administer and maintain virtualized environments (VMware vSphere / Hyper-V).
• Install and configure SAN/NAS storage arrays and perform LUN provisioning.
• Maintain patch management and OS updates across server infrastructure.

Storage & Backup Management-Nice to Have

• Install and maintain enterprise storage platforms (SAN/NAS).
• Perform capacity planning, data tiering, and storage performance tuning.
• Provision volumes, configure replication, and manage snapshots.
• Manage enterprise backup tools (Veeam / Acronis / Azure Backup).
• Perform backup verification and restoration tests and maintain DR readiness.

Documentation & Governance

• Document infrastructure designs, runbooks, and installation guides in SharePoint.
• Maintain inventory of server, network, and storage assets.
• Ensure compliance with ITIL, ISO 27001, and cybersecurity standards.

Technology Environment

Operating Systems & Platforms

• Windows Server 2016/2019/2022, Linux (Ubuntu / CentOS)
• VMware vSphere, Hyper-V, Citrix Virtual Apps
• Microsoft Azure AD / AD Connect / Office 365 Admin

Networking & Security

• Unify/Sophos/ Fortinet switches and firewalls
• VPN: VLAN segmentation, IPAM, QoS, SSL certs

Scripting & Automation

• PowerShell, Bash, Python
• SCCM, Intune, WSUS

Required / Preferred Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) – Preferred for Lead Role

• Microsoft 365 Administrator Expert (MS-102)

• Microsoft Security Operations Analyst (SC-200)

• Microsoft Identity and Access Administrator (SC-300)

• ITIL v4 Foundation

• ISO 27001 Lead Implementer or Lead Auditor (Preferred)

• VMware VCP or equivalent virtualization certification