People Operations Specialist (Office, Krakow)

We are seeking a People Operations Specialist to support our Krakow office and ensure consistent delivery across key People Operations processes. You will manage employee requests in a ticketing system, keep HR records accurate across HR and payroll platforms, and support compliance and reporting needs.

Apply now to make a direct impact on our People Operations services.

Responsibilities

• Support one of the main People Operations areas such as Onboarding, Benefits, or HR Administration as determined by business needs
• Resolve employee requests using a ticketing system while maintaining timely and precise communication
• Keep employee records up to date in internal and external HR and payroll systems, with a focus on accuracy and compliance
• Align HR documentation and related processes with internal policies and legal standards
• Produce required reports and summaries for operational tracking and compliance
• Work with the People Team to optimize workflows, improve employee experience, and contribute to team initiatives
• Help employees with absence handling and working time management topics
• Provide guidance as the contact point for questions regarding labor law and legal regulations

Requirements

• Professional HR experience of at least 2 years within an HR department
• Strong detail orientation and accuracy in documentation and data updates
• Proactive attitude with the ability to work well in a team
• Advantageous experience in a multicultural environment
• Excellent verbal and written communication abilities
• Analytical thinking skills with a structured approach to problem solving
• Ability to plan work, juggle tasks, and meet deadlines
• Willingness to learn and adapt to changing priorities
• Trusted ability to work with confidential information responsibly
• Nice-to-have knowledge of Service Now, Optima, and Płatnik
• Beneficial experience in shared service setups
• English proficiency B2 (Upper-Intermediate) or higher

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn