People Operations Specialist - Krakow Office

We are hiring a People Operations Specialist to help our Krakow office deliver reliable HR operations and employee support. You will handle requests through a ticketing system, keep HR documentation aligned with policies and legal standards, and maintain employee records across HR and payroll tools. Apply now and help us keep People Operations efficient and compliant

Responsibilities

• Deliver day-to-day support in a People Operations stream such as Onboarding, Benefits, or HR Administration depending on business priorities
• Handle employee inquiries via a ticketing system and drive them to resolution with clear, timely responses
• Update and maintain employee records across internal and external HR and payroll systems, ensuring accuracy and compliance
• Verify that HR documentation and processes comply with internal policies and applicable legal standards
• Create reports and summaries required for operations and compliance needs
• Partner with the People Team to improve processes, contribute to initiatives, and strengthen the employee experience
• Assist employees with absence topics and working time tracking or management
• Be the go-to contact for employee queries related to labor law and legal regulations

Requirements

• Minimum 2 years of HR department experience
• Strong precision and thoroughness in daily work
• Team-oriented, proactive approach to getting things done
• Experience working in multicultural settings as a plus
• Excellent communication skills, both written and spoken
• Analytical approach with solid problem-solving skills
• Ability to manage multiple tasks and meet deadlines
• Openness to learning and adapting to new challenges
• Discretion and care when working with confidential information
• Knowledge of Service Now, Optima, and Płatnik as an advantage
• Background in shared service environments as a benefit
• English level B2 (Upper-Intermediate) or higher

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn