People Operations Specialist (Krakow, Office)

We are looking for a People Operations Specialist to strengthen our Krakow office and keep day-to-day People Operations running smoothly. You will support employees across core HR processes, manage requests via a ticketing system, and maintain accurate HR and payroll data.

Apply now to help improve our People function and employee experience

Responsibilities

• Provide operational support in a core People Operations area such as Onboarding, Benefits, or HR Administration based on business needs
• Answer and resolve employee requests through a ticketing system, ensuring timely updates and accurate communication
• Maintain and update employee data in internal and external HR and payroll systems with a focus on accuracy and compliance
• Ensure HR documentation and processes follow internal policies and legal requirements
• Prepare reports and operational summaries to support compliance and daily operations
• Collaborate with the People Team to refine processes, enhance employee experience, and support team initiatives
• Support employees with absence matters and working time management
• Act as a point of contact for questions related to legal regulations and labor law

Requirements

• Hands-on experience of 2 years in an HR department
• High attention to detail across routine and complex tasks
• Proactive mindset with the ability to collaborate effectively in a team
• Exposure to multicultural environments as an advantage
• Excellent written and verbal communication skills
• Strong analytical thinking and problem-solving capabilities
• Ability to prioritize work and deliver within deadlines
• Willingness to learn quickly and adjust to new challenges
• Ability to handle confidential information with discretion
• Familiarity with Service Now, Optima, and Płatnik as a plus
• Experience in a shared service environment as a benefit
• English proficiency at B2 (Upper-Intermediate) level or higher

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn