People Operations Specialist

We are adding a People Operations Specialist to our Krakow office to keep HR administration and employee support running efficiently. You will own request handling through a ticketing system, maintain HR and payroll records, and help ensure documentation and processes meet policy and legal requirements. Apply now to support employees and strengthen People Operations delivery.

Responsibilities

• Deliver operational support within a key People Operations scope such as Onboarding, Benefits, or HR Administration based on current business needs
• Respond to employee tickets and drive issues to resolution with timely, accurate communication
• Update and maintain employee records in internal and external HR and payroll systems while ensuring accuracy and compliance
• Ensure HR documentation and processes remain consistent with internal policies and legal standards
• Generate operational and compliance reports and summaries as needed
• Coordinate with the People Team to streamline processes, improve employee experience, and support team initiatives
• Assist employees with absence administration and working time management
• Act as the contact point for employee questions regarding labor law and legal regulations

Requirements

• At least 2 years of experience working in an HR department
• Strong attention to detail and accuracy in all assigned tasks
• Proactive approach and ability to work effectively within a team
• Helpful exposure to multicultural work environments
• Excellent written and spoken communication skills
• Analytical mindset with strong problem-solving abilities
• Ability to manage workload and deliver tasks within deadlines
• Readiness to learn and adapt to new challenges
• Ability to treat confidential information with discretion and care
• Plus: knowledge of Service Now, Optima, and Płatnik
• Benefit: experience in shared service environments
• English proficiency at B2 (Upper-Intermediate) level or higher

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn