JOB SUMMARY:

Manage relationships with licensees, once established in Media City, supporting them throughout their journey with administrative and business development aspects, resolving any emerging issues and ensuring a positive experience through effective collaboration with other MCQ departments.

KEY ACCOUNTABILITIES:

Licensees Relationship Management

▪Build and manage relationships with licensees once they have set up in Media City, acting as the main point of contact.

▪Develop a "trusted advisor" relationship with licensees, providing support throughout their journey in Media City.

▪Assist with setup and ongoing support, including obtaining and renewing licenses and providing governmental administrative support.

▪Support prospect licensees in setting up in Media City, obtaining licenses, and becoming operational by coordinating with the licensing team and other relevant functions.

▪Coordinate with other relevant functions to ensure that incentive offerings and agreements with licensees are timely delivered and executed for both parties.

▪Provide ongoing support during the post-licensing journey, such as leasing office space and media facilities, managing fit-outs and offering administrative services.

▪Facilitate local business opportunities by organizing meetings and collaborations with local stakeholders.

▪Proactively address and resolve arising issues and challenges, escalating as necessary.

▪Ensure that Media City's value proposition is efficiently communicated to licensees and tenants, coordinating with other relevant functions.

▪Support in maintaining Media City's base of licensees, including developing retention policies and processes.

▪Collect feedback from key accounts and ensure the input is communicated to relevant functions to enhance MCQ's value proposition and licensee management practices.

▪Design methods and tools to capture, measure and report customer experience and other customer management metrics, such as tenant satisfaction and churn analysis.

Strategic Contribution

▪Ensure effective cascading of the divisional strategy into sectional business plans to ensure vertical alignment and horizontal integration with other interfacing strategies.

People Management

▪Manage the effective achievement of assigned objectives through the leadership of the assigned section by setting of individual objectives, managing performance, developing and motivating staff to maximise sectional performance.

▪Lead the talent development initiatives for the assigned section, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.

Budgeting & Financial Planning

▪Manage the preparation and recommend the sectional budget and monitor financial performance versus the budget, while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

▪Develop and lead the implementation of department policies, systems, processes, procedures and controls covering all areas of assigned functional so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.

Continuous Improvement

▪Lead the management of change through continuous improvement of department systems, processes and practices taking into account global standards and changes in the business environment which demand proactive action plans.

Reporting

▪Ensure that all sectional reports are prepared timely and accurately and meet MCQ requirements, policies and quality standards.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications:

▪Bachelor’s degree in Business Administration, Economics, Marketing or similar discipline from a reputable university.

▪Master’s degree preferred.

Minimum Experience:

▪Minimum of 10 years of experience in similar roles in large companies, of which at least 4 years are in leadership roles.

▪Previous experience in the media sector or free zones in Qatar is highly desired.

Required Competencies

▪Functional Competencies

-Proven client management skills

-Account management skills

-Proven planning abilities

-Proficient in verbal and written English, Arabic is a plus

-Knowledge of related government transactions (customs, passports, banks etc.)

▪Behavioural Competencies

-Highly proactive, entrepreneurial, and with a customer-oriented mindset

-Highly organized individual with excellent time management abilities

-Effective team player

-Flexibility, learning agility, and ability to work under pressure and in uncertainty