End User Engineer (Mobiles)
Nottinghamshire Healthcare NHS Foundation TrustUnited Kingdom1 day ago
Full-timeEngineering, Information Technology
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An exciting opportunity has arisen for a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding ICT Department as a End User Computing Engineer (Mobiles) . This will involve providing 1st line and 2nd line technical support across the Trust.
It is essential that you are customer focused with a "user-first" approach to deliver service excellence. You must be flexible, enthusiastic and display high levels of initiative, together with the ability to work under pressure both as an individual and as part of a team and undertake your duties with minimum supervision. You must possess good communication skills and be able to deal with users in a pleasant, effective and efficient manner.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
As part of Digital Services, the Customer & Technical Support Team is responsible for providing technical support for Trust users and devices, ensuring the effectiveness of equipment and software in supporting key applications such as email and clinical information systems. This role utilises excellent technical knowledge and experience to provide flexible support to many tasks within the Customer and Technical Support Team.
To carry out incident and problem diagnosis and resolution for Trust IT equipment and software in accordance with National, Industry and Trust standards with a particular focus on ITIL IT Service Management.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
For further details / informal visits contact: Name: Jonathan Todd Job title: End User Technical Support Manager Email address: [email protected] Telephone number: 0115 666 7111
It is essential that you are customer focused with a "user-first" approach to deliver service excellence. You must be flexible, enthusiastic and display high levels of initiative, together with the ability to work under pressure both as an individual and as part of a team and undertake your duties with minimum supervision. You must possess good communication skills and be able to deal with users in a pleasant, effective and efficient manner.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
As part of Digital Services, the Customer & Technical Support Team is responsible for providing technical support for Trust users and devices, ensuring the effectiveness of equipment and software in supporting key applications such as email and clinical information systems. This role utilises excellent technical knowledge and experience to provide flexible support to many tasks within the Customer and Technical Support Team.
To carry out incident and problem diagnosis and resolution for Trust IT equipment and software in accordance with National, Industry and Trust standards with a particular focus on ITIL IT Service Management.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
For further details / informal visits contact: Name: Jonathan Todd Job title: End User Technical Support Manager Email address: [email protected] Telephone number: 0115 666 7111
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