Jetstar Airways
Customer Data Product Lead
Jetstar AirwaysAustralia15 hours ago
Full-timeAnalyst
We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

Job Description

  • Lead the development and upkeep of our Customer Data Ecosystem.
  • By connecting Data Analytics with key business areas, you will drive data-driven solutions and reshape how we engage with customers.
  • Full time permanent role located in Collingwood, Melbourne.

Jetstar thrives on innovation! We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.

As the Customer Data Product Lead, you play a crucial role in our data-driven transformation. Your primary focus is on maximizing the potential of our customer data.

In today's data-driven business landscape, you're the expert who knows our data ecosystem inside out. You're not just knowledgeable about its capabilities, but also well-aware of its limitations and potential risks. Your expertise covers data management, including ETL processes and SQL proficiency.

You are an experienced product owner/manager in customer data technology and can lead our squads to deliver optimal solutions.

Additionally, you have a deep understanding of our data architecture, including hierarchies and relationships.

Your Key Accountabilities Will Include

  • Acting as both a leader and a key individual contributor within both the Customer / Commercial team and the Data Warehouse / Data Platforms team, you will lead the development of frameworks for data architecture
  • Working as an SME to the broader Customer / Commercial business, responsible managing critical relationships with key stakeholders in the business, data and analytics and broader technology teams, and with key vendors in the customer and data space.
  • Responsible for the portfolio management and prioritisation for the BAU Customer and Commercial data squads ensuring it reflects business value, urgency, and strategic alignment.
  • Responsible for development and delivery of our customer data strategy.
  • Acts as both a leader and an individual contributor in formal and informal cross-functional teams ensuring an inclusive and supported workplace culture.
  • Acts as a subject matter expert and leads others in use of best practice around customer data management and use within a modern data platform.
  • Champions and leads the adoption of creative ways to leverage data assets and guides others in effective ways to deliver outcomes to Jetstar’s most high-value customer data initiatives.
  • Identify opportunities to standardise, simplify and optimise data collection, storage, transformation and sharing standards.

To be successful in this role, you will demonstrate the following skills & experience:

  • Excellent stakeholder management, influence, negotiation and prioritisation skills.
  • Ability to think strategically and negotiate multiple high value initiatives with limited time and resources.
  • Strong experience delivering solutions that leverage large volumes of data in complex organisations with direct stakeholder engagement.
  • Minimum 3 years hands-on experience working with customer data
  • Minimum 2 years Hands-on experience using DWH, Data LakeHouse or similar technology to manage significant data assets for an organisation.
  • Experience influencing cross-functional teams and setting and managing expectations.
  • Tertiary degree (or equivalent experience) in an analytical discipline (e.g. statistics, mathematics, physics, computer science, engineering) is preferred.
  • Experience with CDP (customer data platform) tools and understanding of composable Martech solutions such as Hightouch and Braze are highly advantageous.
  • Experience working with solutions that leverage snowflake or similar cloud data platforms.
  • Understanding of marketing campaign analytics, CRM, CDP, Disposition Data, Customer 360, Customer Lifetime Value etc.
  • Conceptual understanding of Data Lakes, ETL, ELT etc.
  • Excellent problem-solving skills with the ability to think creatively and ‘outside of the box’
  • Proficient in SQL for data querying and manipulation is preferred

Your Life At Jetstar Is Unlike Any Other

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together

We can’t wait to hear from you.

Applications will close by March the 13th

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