ICT / ELV Engineer | Al Futtaim Engineering | Al Futtaim Technologies

Job Requisition ID: 176497

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role :

The Multi-Skilled ICT/ELV Engineer will independently handle installation, troubleshooting, maintenance, and calibration of ELV and ICT systems. The role includes planned preventative maintenance, remedial repairs, and project support, ensuring exceptional client experience by efficiently managing maintenance requests across multi-technology systems.

What you will do :

• Take full ownership as the primary point of contact for service and maintenance activities, supporting both customers and internal teams.
• Handle installation, testing, commissioning, and project management of critical IT systems, including servers, storage, virtualization, cloud computing, data networking, and cybersecurity. Knowledge of digital transformation, IoT, and application-based solutions is a plus.
• Communicate proactively with all stakeholders, including customers, suppliers, and internal departments.
• Maintain accurate documentation and records, support project implementation, and assist with billing.
• Manage customer accounts effectively, providing post-sales support and training on system usage.
• Collaborate with the sales team to provide presales support and relevant documentation.
  
  

Required skills to be successful :

• Proven experience with critical servers and storage, virtualization, cloud computing, data communication networking, and cybersecurity.
• Knowledge of digital transformation, IoT & application-based solutions
• Proficient in industry-standard business tools.
• Strong interpersonal and communication skills
  
  

What equips you for the role :

• Bachelor’s degree or Diploma in Engineering (Electronics, Telecom, IT, Computer Science) or an equivalent qualification.
• 5+ years of relevant industry experience in Qatar, or GCC
  
  

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.