• Flexible / hybrid working environment
• Signature career development program
• Lead the charge, bring the spice. Join Australia's fastest growing Quick Service Restaurant brand!

Be your best self, make a difference, and have fun. That’s our people promise. We feed our people’s potential to banish the bland and be Original, all while creating finger lickin’ good experiences for Australians! At KFC, everyone has a seat at our table.

Reporting to our Innovation and Team Member Experience (TMX) Manager, our Experience Project Lead will work as part of a cross functional team to deliver on our strategy to develop leading team member experiences across the KFC network.

ABOUT YOU – OUR NEXT ORIGINAL

• Bachelor's degree (Human Resources or Education) or Product Lead/Management/Owner certification preferred.
• 2 years People & Culture experience, ideally with exposure to TMX project management.
• Solid understanding of Agile methodologies and principles, desired.
• Proficiency in service design (desired).
• Agile certification or training.
• Project and change management capabilities.
• Strong stakeholder engagement and management experience.
• You'll embrace our people first culture!

A DAY IN THE LIFE OUR EXPERIENCE PROJECT LEAD

Experience

• Working with the Innovation & TMX Manager to develop the strategy & playbook for best-in-class Employee Experiences.
• Partnering with functional leaders across the business to map experiences/ journeys to define future capabilities requirements, that enhance team member engagement.
• Lead and drive strategic experience projects aligned with business priorities, managing discovery through to BAU.
• Collaboration with business leaders and functional teams to design initiatives that elevate the employee experience, simplify processes and foster innovation, ensuring alignment with operational and people focused goals.
• Use agile ways of working to accelerate project delivery, ensuring initiatives deliver meaningful benefits and enhance team member satisfaction

Project and Team Leadership

• Work cross functionally with business leaders, field teams, and functional SMEs to develop and refine project roadmaps that drive positive team member and operational outcomes.
• Be the voice of the Team Member Experience, leveraging data and insights to guide decision making.
• Ensure new initiatives align with the field's needs, using feedback loops and continuous improvement cycles.
• Define success criteria/measures that track impact on team member experience, operational effectiveness and engagement.

Partner (Vendor) Interactions

• Ensure stakeholder involvement in problem resolution and solution design to enhance the employee experience.
• Ensure solutions align with our culture, values and team member needs.

Culture Advocacy

• Champion KFC's culture and values, act as a cultural leader within the TMX team and broader organisation.
• Fostering a work environment that prioritises team member experience and engagement.

FINGER LICKIN’ GOOD BENEFITS

• A culture where you can be your original self.
• Salary continuance cover for all permanent employees.
• Monthly mobile phone and home internet contributions.
• Flexible work initiatives, including half day Fridays.
• Additional days of leave each year to focus on your Wellbeing.
• Signature career development and leadership programs.
• Corporate KFC Culture Club initiatives.
• Employee discounts at KFC restaurants.
• Free onsite secure parking at Frenchs Forest.

WHO WE ARE

Take one man with a big idea, add 11 herbs and spices, grit, ambition and buckets of heart – you’ve got KFC. Since 1952, we’ve been bringing finger lickin’ good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It’s what makes us special. We’ll always be original, and we welcome you to join us. Lead the charge, bring the spice and taste more out of life!

JOIN KFC: CHOOSE A FINGER LICKIN’ GOOD LIFE

There’s all kinds of FLG potential here! Explore new paths and choose where your career takes you. Whatever your journey looks like, we’ll help you get there, because we take your goals seriously. Apply now via the included link.

Here at KFC, we see ourselves as an equal opportunity employer. This means it’s a level playing field for all. Our work environment is fully inclusive and we strive for a workplace where diversity of thought and perspective is welcomed, sought out and developed. No matter who you are or where you’re from, people from all walks of life are encouraged to apply to join the KFC family. This means no matter your gender identity, ethnicity, cultural background, sexual orientation, disability, life stage or other legally protected status – you’ve always got a seat at our table.