Business Development Specialist
UberIreland1 day ago
Full-timeBusiness Development, Sales
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About The Role
Once drivers are proficient with driving on the Uber platform, Perspective engages with them on a regular basis to ensure that they're making the most of the flexible driving opportunity. Perspective aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber.
In the program, CommOps and Ops collaborate closely to understand and tackle driver partners' most important priorities through specialized and dedicated Perspective account managers.
Perspective account managers provide one-on-one personalized concierge experience where drivers are matched with an agent at various points in their driver lifecycle (e.g. early lifecycle, maturity, pre-churn) and agents contact drivers proactively to provide customized coaching and recommendations.
What The Candidate Will Do
Once drivers are proficient with driving on the Uber platform, Perspective engages with them on a regular basis to ensure that they're making the most of the flexible driving opportunity. Perspective aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber.
In the program, CommOps and Ops collaborate closely to understand and tackle driver partners' most important priorities through specialized and dedicated Perspective account managers.
Perspective account managers provide one-on-one personalized concierge experience where drivers are matched with an agent at various points in their driver lifecycle (e.g. early lifecycle, maturity, pre-churn) and agents contact drivers proactively to provide customized coaching and recommendations.
What The Candidate Will Do
- Develop and manage Driver relationships through outbound trigger-based calling
- Take ownership of managing multiple driver accounts
- Provide customized coaching and recommendations to your driver partners
- Deliver against multiple KPIs, per market priorities: GBs, engagement, cancellation rate, etc.
- Act as a voice of the customer capturing insights at every opportunity
- At least 6 months experience working in Sales / B2B environment in fast paced company
- Exceptional listening, communication, and organizational skills Ability to communicate clearly while staying organized when engaging stakeholders
- Strong time management and prioritization
- Logical and data-driven decision-maker
- Autonomous and target-driven
- At least 1 year of experience working in Sales / B2B environment in fast-paced company
- Prior customer service experience
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