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Key Responsibilities
- Engage with Turkish-speaking customers via phone, email, and chat, addressing their inquiries and providing detailed assistance
- Support clients in navigating our services and ensuring satisfaction from the first point of contact
- Manage administrative tasks related to customer accounts and documentation with precision and accuracy
- Collaborate with team members to enhance service delivery and create a seamless customer experience
- Maintain organized records of client interactions and feedback to contribute to service improvement
- Stay informed about local market trends and cultural context to tailor services to the needs of Turkish-speaking clients
- Fluency in Turkish (both written and spoken) is essential; proficiency in English is highly desirable
- Prior experience in customer service, sales, or administrative roles is beneficial
- Strong communication skills, with the ability to build rapport with clients from diverse backgrounds
- Detail-oriented and capable of managing multiple tasks in a fast-paced environment
- Familiarity with CRM systems and basic office software applications is a plus
- Demonstrated problem-solving skills and a proactive approach to customer service
- Team-oriented mindset with the eagerness to contribute to a positive workplace culture
- Willingness to relocate to Sofia, Bulgaria, with all relocation expenses covered
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..
Key Skills
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