Design Lead, Consumer Experience

Job Type

Full-time

Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

We are continuing to transform the way people access food and refreshment in workplaces and campuses around the world — and design is at the center of this evolution.

We are looking for a visionary Design Lead, Consumer Experience to lead and elevate our design organization across our full portfolio — including micro-market kiosks (MM6/ADM), V5, mobile apps (365Pay, Connect & Pay, Dining), operator-facing platforms, future consumer product innovations, and more. This leader will drive product design, user experience, and visual systems across digital and physical touchpoints, ensuring seamless, intuitive, and delightful experiences for consumers, operators, and enterprise clients.

Responsibilities

Design Leadership & Vision

• Define and execute a cohesive design vision and strategy across consumer and operator products.
• Champion a user-centered design culture, grounded in research, accessibility, and data-driven decisions.
• Build and evolve multi-platform design systems (kiosk, mobile, web, operator tools).
  
  

Team Management

• Lead, mentor, and grow a high-performing team of product designers and UX researchers.
• Create process frameworks for ideation, rapid prototyping, usability testing, and cross-functional collaboration.
• Partner closely with Product, Engineering, Hardware, and Marketing.
  
  

Product Experience Execution

• Own design quality and consistency across all consumer touchpoints.
• Oversee concept development, wireframes, interaction design, visual design, and usability testing.
• Translate complex hardware-software user journeys into elegant, intuitive workflows.
  
  

Cross-Functional Influence

• Work closely with product leadership on roadmap prioritization and long-term experience vision.
• Partner with enterprise clients on co-branded UX strategies and white-label engagements.
• Advocate for design resources, tooling, and investment that support scale and innovation.
  
  

Requirements

• 8+ years of UX/UI and product design leadership experience, ideally in consumer tech, retail, hospitality, or IoT.
• Proven success in scaling and managing design teams.
• Prior experience designing for mobile + kiosk + web ecosystems strongly preferred.
• Portfolio demonstrating strong interaction design, visual polish, and end-to-end product thinking.
• Experience with Figma and modern design system frameworks.
• Strong understanding of human-centered design, research methods, and accessibility standards.
• Excellent communication, collaboration, and storytelling skills.
• Ability to navigate ambiguity, drive clarity, and influence executive stakeholders.
  
  

Preferred Qualifications

• Experience working with IoT, hardware-integrated UX, self-service or checkout systems.
• Familiarity with payments, reward programs, and enterprise/consumer product coexistence.
• Exposure to global user bases and enterprise client environments.
  
  

Why You'll Love Working Here

• Opportunity to shape the UX vision for a global industry leader in a high-growth category.
• Direct impact on the daily consumer experience in workplaces and campuses worldwide.
• Collaborative, fast-moving environment with space for innovation.
• Competitive compensation, health benefits, 401k, and growth opportunities.