Contact Centre Quality Analyst - German speaking

Bullet Points

• This role is based in Riga, Latvia, for German speaking candidates
• Salary: 20400.00 Euros per annum
• Are you a natural communicator with a heart for service and problem solving
  
  

An amazing opportunity to work for a leading global technology company with over 130,000 professionals across 90 countries.

About The Role

As a frontrunner in digital transformation, it drives technological advancements for businesses worldwide. Employees who join become part of a culture that encourages innovation, fosters continuous learning, and values the unique contributions of everyone. Careers here are filled with opportunities to lead, innovate, and make a global impact at a company that consistently ranks among the top in its industry.

Are you passionate about delivering exceptional customer experiences and helping others do the same? We’re on the lookout for a Quality Analyst to join one of our clients in their award winning, multilingual contact centre and ensure every interaction meets the highest standards. If you're detail-oriented, love coaching, and want to make a real difference, this role could be a perfect match!

What You'll Do

• Evaluate and monitor customer interactions (calls, emails, chats) for quality, compliance, and service excellence.
• Provide actionable feedback to agents, highlighting areas of improvement and celebrating successes.
• Collaborate with team leaders to develop improvement plans and training programs.
• Ensure that customer service policies, procedures, and best practices are consistently followed.
• Analyze performance trends and make data-driven recommendations for improving overall service quality.
• Assist in maintaining a high level of customer satisfaction by identifying pain points and offering solutions.
  
  

Benefits

46 days annual leave, relocation package, free Latvian lessons, private healthcare insurance