Job Description
Salary : AED 9k to 10k
Responsibilities include, but are not limited to:
- Maintain the Orders, incidents and problem management for desktop and services tickets (analysis, definition, support solutions, improvement suggestion and more)
- Respond in a timely manner to services issues and requests from users within SLA
- Installation of hardware and software in computer devices and application for iOS devices
- Well organized the regular documentation for software, hardware and tools
- Hardware and software technical Asset Management (including recharging) in relevant tools
- Participating new IT roll-outs projects follow up with users
- IT tool and service consultancy to the costumers
- Resolve technical issues in a timely manner using available resources within the company
- Responsible to follow up and communicate with external service providers orders/deliveries
Requirements:
- Proficiency in Windows Operating Systems, Client Software, Hardware IT equipment, MS365 for using and user support and basic Server and Network Knowledge
- Proficiency in MS365 for using and user support
- Excellent organizational and interpersonal skills, time management, ability to work under pressure, flexible to adapt with changesand enjoy working in multicultural environment
- Excellent customer service skills for either face-to-face or remote customers
- Fluent English, Arabic is a plus.
Salary : AED 9k to 10k
Key Skills
Ranked by relevance
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- Posted
- Dec 16, 2024
- Type
- Full-time
- Level
- Associate
- Location
- Dubai
- Company
- ManpowerGroup Middle East
Industries
Categories
Related Jobs
3 roles aligned with this opportunity
Supply Chain Data Analyst
2025-10-08
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