Do you have a passion for client relationships and want to help businesses and educational institutions get the most out of their (digital) communication? At Intractive, you help organizations reach, engage, and activate their audiences with interactive content. As a Customer Success Manager, you are the key link between our customers and our platform.

Do you have a passion for client relationships and want to help businesses and educational institutions get the most out of their (digital) communication? At Intractive, you help organizations reach, engage, and activate their audiences with interactive content. As a Customer Success Manager, you are the key link between our customers and our platform.

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‍Intractive is a fast-growing SaaS scale-up based in Utrecht. We develop a platform that enables organizations to create interactive content — such as interactive videos, articles, and learning modules — without needing any technical skills. Our clients include leading corporates, educational institutions, and government organizations who use Intractive to make their communication and learning more engaging and effective. We're a tight-knit, ambitious team that loves building great products and helping our customers succeed.

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‍As a Customer Success Manager, you manage a portfolio of 50-75 clients, ranging from large corporates to leading educational institutions. You combine a personal, consultative approach with your key accounts with smart, scalable processes for your broader portfolio. Your goal: make customers successful with Intractive and thereby contribute to retention and growth.You work closely with our Sales and Product teams. You identify upsell opportunities and hand them over to Sales. You contribute ideas for product improvements based on what you hear in the market. And you help take our Customer Success approach to the next level.

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• Guide customers from onboarding through renewal and help them achieve their goals with the Intractive platform
• Proactively identify risks and opportunities based on usage data, health scores, and personal contact
• Conduct business reviews with key accounts and create success plans
• Advise on best practices for interactive content and storytelling
• Identify and qualify upsell and cross-sell opportunities for the sales team
• Contribute to scaling CS processes: playbooks, automation, and segmentation
• Be the voice of the customer toward Product, Sales, and management

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• 5+ years of experience in Customer Success, Account Management, or a comparable client-facing B2B SaaS role
• You've previously managed a portfolio of 30+ business clients and know how to prioritize
• You're data-driven: health scores, dashboards, and churn signals are second nature to you
• You understand how tech stacks, integrations, and data analytics work at a conceptual level
• You communicate fluently in Dutch and English, both written and verbal
• You're proactive, structured, and able to work independently in a growing organization
• Bonus: experience with education, EdTech, interactive content, or storytelling

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• A competitive salary with variable compensation (commission + NRR bonus)
• The opportunity to help shape a growing Customer Success team
• 25 vacation days base (31 in practice)
• A vibrant atmosphere: we could share any number of anecdotes here, but the bottom line is we genuinely enjoy working together. After-work drinks, ski trips together — you name it.
• An impactful product that helps organizations transform their communication

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