Finora Bank is a specialized bank dedicated to accelerating growth for micro, small, and medium-sized enterprises, and entrepreneurs. Licensed by the European Central Bank (ECB), Finora Bank offers innovative financial solutions, including loans, leasing, factoring, and guarantees, to help businesses achieve their full potential.

Based in Vilnius and Tallinn, Finora Bank has a team of 70+ professionals with extensive international experience in banking.

Join the journey of building a fast-growing bank!

CHIEF OPERATING OFFICER (COO)

What will you be doing?

Role Purpose

The Chief Operating Officer will be a Member of the Management Board of Finora Bank, responsible for designing, formalizing, and continuously improving the Bank’s operating model to ensure scalable growth, operational efficiency, and disciplined execution in a regulated environment.

The COO will serve as the central driver of execution architecture, ensuring that technology, operations, and product delivery function as an integrated and efficient system aligned with the Bank’s strategic development.

Operational System Leadership

• Establish and maintain an effective, end-to-end operating framework across the Bank
• Institutionalize clear process ownership, accountability, and measurable efficiency improvements
• Drive optimization of cost structure, processing timelines, and operational productivity
• Ensure operational readiness and reliability in support of regulatory and business requirements

Technology, Automation & Scalability

• Provide strategic direction for technology enablement in close cooperation with IT leadership
• Lead the implementation of automation initiatives to reduce manual dependency and enhance straight-through processing
• Ensure systems and processes are scalable, sustainable, and aligned with long-term business growth
• Promote disciplined adoption of digital tools, data, and AI-driven efficiency solutions where appropriate

Product & Execution Integration

• Ensure operational feasibility and scalability of financial products and services
• Align product implementation with process efficiency, capital discipline, and customer usability
• Introduce structured governance for new initiatives, including clear evaluation, prioritization, and execution controls

Platform Development & Partnerships Enablement

• Ensure the Bank’s operational infrastructure supports partnerships, embedded finance models, and cross-border activities
• Safeguard operational, regulatory, and financial discipline when introducing new integrations or initiatives
• Drive alignment and interoperability between Finora Bank and Finora Group processes and systems

Governance & Performance Oversight

• Build a culture of ownership, execution discipline, and continuous improvement
• Define and monitor structural KPIs related to efficiency, automation, and processing performance
• Provide transparent reporting on operational performance, risks, and improvement initiatives to senior governance bodies
• Ensure clear escalation frameworks and decision-making accountability

What will help you succeed?

Experience & Background

• Senior leadership experience within a regulated financial services institution
• Proven track record of managing and scaling technology-enabled operations
• Demonstrated success improving structural efficiency, productivity, and cost discipline
• Strong understanding of banking operations, systems integration, and process governance
• Experience in digital banking, fintech, or complex financial platforms is highly desirable
• University degree in Finance, Information Technology, Business Administration or a related field is required (in line with Management Board qualification expectations).
• A Master’s degree (MBA or equivalent) is considered an advantage.

Professional Competencies

• Ability to translate strategy into structured, repeatable execution
• Strong understanding of operational risk, regulatory expectations, and control environments
• Experience leading automation, transformation, or operational modernization initiatives
• Analytical, systems-oriented mindset with focus on measurable outcomes
• Confidence operating at executive and Board level

Personal Attributes

• High level of ownership and accountability
• Pragmatic, disciplined decision-maker
• Builder’s mindset with strong institutional awareness
• Ability to balance innovation with operational and regulatory stability

What do we offer?

• A Strategic Leadership Role

An opportunity to play a central role in strengthening the operational foundation of an ECB-licensed bank and supporting its next phase of sustainable growth.

• Get Rewarded for Excellence

We offer a competitive, experience-based salary (8595- 10744 eur/gross).

• Prioritize Your Health

Access additional health insurance after the probation period to support your well-being.

• Flexibility That Fits Your Life

Enjoy a hybrid work model—because we trust you to do your best work, your way.

• Bring Your Best Friend

Love pets? So do we! Our pet-friendly office welcomes your four-legged companions.

• Office Perks & Comforts

Fuel up with complimentary snacks and enjoy a workspace designed for productivity and ease.

• Celebrate and Connect

From team-building adventures to laid-back socials, our regular company events keep the energy high and the connections strong.

• Appreciation You Can Feel

Receive thoughtful branded gifts as a thank-you for your dedication and passion.

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