Platform & Tools Agent - C
Proximus NXT LuxembourgLuxembourg16 hours ago
Full-timeSales, Business Development
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
About Proximus NXT
Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.
Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.- www.proximusnxt.lu
Your Mission
Overview: The IT Platform & Tools Agent will ensure technical support and continuous improvement of the tooling ecosystem. The successful candidate will combine strong analytical and troubleshooting skills with a proactive approach to automation and efficiency including making minor code or configuration changes where needed. This role involves both customer-facing support and hands-on technical tasks within a DevOps-oriented environment.
Key Responsibilities
Required Skills & Experience:
Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.
Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.- www.proximusnxt.lu
Your Mission
Overview: The IT Platform & Tools Agent will ensure technical support and continuous improvement of the tooling ecosystem. The successful candidate will combine strong analytical and troubleshooting skills with a proactive approach to automation and efficiency including making minor code or configuration changes where needed. This role involves both customer-facing support and hands-on technical tasks within a DevOps-oriented environment.
Key Responsibilities
- Receiving, logging, and managing requests from customers.
- Following and improving service operation procedures defined by concerned services.
- Following up on requests in the ticketing or logging systems.
- Investigating and resolving issues, acting as a point-of-contact for end users and internal stakeholders.
- Maintaining a high degree of customer service and adhering to IT service management principles.
- Participating in tooling and system development, maintenance, and updates (including minor code or configuration changes).
- Performing log analysis and root-cause debugging.
- Monitoring production performance, production jobs, and application health.
- Writing or enhancing scripts and automation to streamline repetitive tasks.
- Supporting CI/CD pipeline updates and troubleshooting build or deployment processes.
- Providing training and technical support to end users and team members.
- Writing and updating documentation and procedures, contributing to the knowledge base.
- Collaborating with peers in an international, DevOps-minded environment.
Required Skills & Experience:
- ITIL qualification is an asset.
- Strong written and verbal communication skills (French and English required).
- Ability to work independently and collaboratively in a multicultural team.
- Customer-focused, proactive problem solver with attention to detail.
- Knowledge of APIs and experience with troubleshooting logs.
- Familiarity with version control (Git) and comfort contributing small code or configuration
- changes.
- Basic scripting and programming experience (Bash, Python, PHP, MySQL).
- Understanding of CI/CD and modern automation tools is a plus.
- Strong organizational and multitasking abilities.
- A knowledge in the following domains would be considered as an asset (level 1):
- ITSM Tools (Service Now, BMC Atrium, Patrol, Proactive Net...)
- Oracle database.
- vTOM or other job scheduling tools.
- WebLogic OSB / SOA.
- PHP / MySQL.
- UNIX and Windows operating system commands.
- Networking fundamentals (VLAN, DNS,...)
- Data Center operations.
- EU citizenship;
- You are able to work in shifts (7 AM 20 PM) and 24/7 support on call.
- Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.
Key Skills
Ranked by relevanceReady to apply?
Join Proximus NXT Luxembourg and take your career to the next level!
Application takes less than 5 minutes