Service Delivery Manager

About Capgemini

The Capgemini Global Service Line entitled Digital Customer Experience (DCX), helps organizations understand and implement the right mix of business focused digital capabilities, deployed within the right framework for transformation – to fundamentally change how they do business and serve their customers. Digitally mature organizations deliver on improving customer advocacy and driving growth. Available worldwide and across all industry sectors, the consolidated offer from Capgemini helps enterprises to embed digital customer experiences into the heart of their organizations, while transforming their future business models and processes. DCX addresses the need to achieve and sustain business value via digital initiatives, from the back end right through to the front line.

Key responsibilities

Responsibilities vary according to organization but may include a combination of:

• Project Management and Service Delivery Management
• Familiar with IT Service Management and ITIL preferable in government
• Excellent client management, interpersonal and communication skills.
• Familiar with Singapore government projects and environment and obtain SG government security clearance to work on SG government projects.
• CITPM certification is preferred.
• Familiar with both waterfall and agile project methodologies is preferred.
• Strong leadership and team management skills.
• Delivering the project against the agreed Project Charter and to client satisfaction
• Managing the project budget as stated in the approved Project Charter
• Forecasting Estimates to Complete ETC Estimate at Completion EAC as well as the estimated completion date of the project
• Managing the project risks issues and dependencies and corresponding action plans
• Working together with the Offshore Project Manager where applicable to release the project obligations including all deliverable and the project targets and in accordance with the One Team model.
• Producing the staffing plan specifying resources required and approving proposed resources.
• Motivating team members on a continuous basis
• Assessing team members performance against their objectives on a regular basis
• Developing team members skills and empowerment
• Providing team members with the support they need
• Identification and negotiation of change requests
• Ensuring overall delivery and quality of the project work
• Managing any third parties involved in the delivery of the project.

Qualifications

• Educated to degree level or equivalent.
• Project manager certification
• PMP or PRINCE2 certification is desirable.

Relevant experience

• Proven experience of effectively managing large-scale projects from brief through to delivery
• Adept at building effective client relationships and working with several stakeholders to deliver targets.
• Preferred knowledge areas in Government Commercial Cloud and Government Agencies' Application Maintenance Services experiences
• Experienced Project Managers who have worked e2e through all the phases including Build and Run phases.
• Experienced in a range of project management software including PRINCE2, Agile and Waterfall
• Strong communication with excellent presentation, report writing and data analysis capabilities.
• Ability to work under pressure, change direction when required and work on a range of client projects at the same time.
• Experience of identifying business opportunities, building client relationships, and seeking new business

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.