Senior Associate - System & Application Admin

Al Etihad Payments empowers employees to work in an environment that best promotes their productivity and well-being, while providing high-quality workplace and fantastic professional experience.

|Get to Know Us

Al Etihad Payments is the UAE’s designated retail payments entity, dedicated to developing and operating world-class infrastructure, standards, and solutions for the UAE Economy. Al Etihad Payments is a subsidiary of the Central Bank of the UAE, strongly supported by the UAE Government.

Our employees are committed to work with licensed financial institutions and other payment service providers to foster innovation and deliver excellent financial services to all in the UAE, efficiently and without friction.

Al Etihad Payments supports the government’s objectives of a cashless society, national digitization, and the Central Bank of the UAE objective of being a top ten central bank globally.

|Our Culture

We are a collaborative, diverse and passionate group of individuals that works as one team. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across the payment’s ecosystem!

|About the Role

The Senior Associate – System & Application Admin is responsible for the administration, maintenance, and support of the organization's core system and application infrastructure. This includes managing M365 E5 components, Azure Cloud resources, and the Proxmox Hypervisor environment, ensuring their optimal performance, availability, and security. The role focuses on day-to-day operations, troubleshooting, and contributing to system enhancements.

|What You’ll Do

• Administer and manage all components of the M365 E5 suite, including Exchange Online, SharePoint Online, Microsoft Teams, Intune, Defender for Endpoint/Identity/Cloud Apps, and Azure AD.
• Manage Azure Cloud resources, including VMs, VNETs, storage accounts, Azure AD, Azure Monitor, and Azure Backup.
• Install, configure, maintain, and troubleshoot Proxmox Hypervisor instances and virtual machines (VMs).
• Perform user account management, access control, and group policy administration across M365 and Azure AD.
• Monitor system performance, conduct routine health checks, and ensure proactive patching and updates for all managed systems.
• Implement and manage backup and disaster recovery strategies for critical systems and data.
• Diagnose and resolve system and application issues, providing technical support to end-users and escalating complex problems as necessary.
• Develop and maintain comprehensive documentation for system configurations, operational procedures, and troubleshooting guides.
• Collaborate with other IT teams to ensure seamless integration and support of systems and applications.
• Participate in security audits and implement remediation actions to address identified vulnerabilities.

|Minimum Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.

Microsoft Certified professional (e.g., Azure Administrator Associate, M365 Administrator Expert) is highly preferred.

Experience:

A minimum of 5 years of progressive experience in system administration, application support, or a similar IT role.

Skills:

• In-depth administration experience with Exchange Online, SharePoint Online, Microsoft Teams, and Intune.
• Proficiency with Microsoft Defender suite (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps).
• Strong understanding of Azure AD for identity and access management.
• Hands-on experience managing Azure VMs, VNETs, storage accounts, and other core Azure services.
• Familiarity with Azure AD integration and management.
• Experience with Azure Monitor and Azure Backup.
• Experience with Proxmox Hypervisor (installation, configuration, VM management, storage management, networking).
• Strong administration skills for Windows Server OSs (e.g., AD, DNS, DHCP).
• Familiarity with Linux OSs and command-line interface is a significant plus.
• Fundamental understanding of TCP/IP, DNS, and DHCP.
• Basic scripting skills (e.g., PowerShell) for automation of routine tasks.

|Technical Competence

Proficiency Levels:

• Basic = B
• Proficient = P
• Advanced = A
• Cloud Computing & Infrastructure Management = P
• IT Service Management (ITSM) = B
• Database Management = B
• Business Continuity & Disaster Recovery (BC/DR) = B
• Quality Assurance & Testing = P

|What you can expect from us

• Modern work environment with level of flexibility.
• Dynamic and motivated team of colleagues working towards
• Competitive compensation package, including annual bonus and additional benefits like child educational allowance and annual flight tickets (where eligible);
• Comprehensive health insurance coverage.