Purpose of the role

Design end‑to‑end user experiences and user interfaces for guest‑facing digital and assisted journeys, and produce delivery‑ready design artefacts for handover to development and delivery teams.

Core responsibilities / skill set

Design end‑to‑end UX and UI, from journey intent through to screen‑level designs

Translate service and experience concepts into:

• User flows
• Wireframes
• High‑fidelity UI designs

Produce developer‑ready handover artefacts, including:

• Figma files with components and layouts
• Clickable high‑fidelity prototypes
• Interaction and behaviour specifications
• Redlines and asset exports

Design interfaces that work across:

• Mobile apps
• Web platforms
• Kiosks and assisted service touchpoints

Collaborate closely with:

• Delivery and development teams
• Product managers
• Experience and service design leads

Support design clarification during build and UAT as required

Experience profile to source

• Proven experience delivering both UX and UI (not UX‑only or visual‑only)
• Experience designing real, buildable interfaces, not just concepts

Strong understanding of:

• Complex user journeys
• Error states, edge cases, and fallback scenarios

Experience in high‑volume, real‑world service environments, such as:

• Hospitality or destinations
• Retail or transport
• Large consumer or guest‑facing platforms

Comfortable working in fast‑moving delivery environments with multiple stakeholders