People Operations Specialist (Krakow)

We are expanding our Krakow team with a People Operations Specialist (hybrid position) to strengthen operational excellence across core People Operations services. You will support employees via a ticketing system, keep HR/payroll data accurate, and help the People Team improve processes - apply now.

Responsibilities

• Deliver operational support within a key People Operations scope such as Onboarding, Benefits, or HR Administration, as assigned by business needs
• Respond to employee requests using a ticketing system and ensure timely, accurate communication
• Maintain employee records in internal and external HR and payroll systems while ensuring accuracy and compliance
• Ensure HR documentation and processes are aligned with internal policies and legal requirements
• Create reports and summaries to meet operational and compliance requirements
• Work with the People Team to optimize workflows, improve employee experience, and support team initiatives
• Assist employees with absences and working time management inquiries
• Serve as the contact point for questions related to legal regulations and labor law

Requirements

• Professional experience of 2+ years working within an HR department
• Strong focus on accuracy and attention to detail
• Proactive, team-first approach to day-to-day work
• Helpful experience working in multicultural environments
• Excellent communication skills in writing and speaking
• Solid analytical thinking and problem-solving skills
• Ability to work to deadlines and manage tasks effectively
• Readiness to learn and adjust to new challenges
• Ability to treat confidential information with discretion
• Plus: familiarity with Service Now, Optima, and Płatnik
• Benefit: experience in shared service environments
• English proficiency at B2 (Upper-Intermediate) level or higher

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn