Application Support Lead

Job Purpose:

The Lead Application Support Engineer is responsible for providing advanced technical support and troubleshooting for critical IT applications across the organization. This role ensures the stability, availability, and performance of applications, aligning with business requirements and emerging technologies. Our client is looking for a Microsoft Dynamics Expert (CRM)

Key Responsibilities:

Specialist Support:

• Organize and guide junior team members to meet unit objectives.
• Provide training, feedback, and promote a value-driven culture.
• Implement policies, systems, and procedures for team efficiency.

Application Support:

• Ensure successful execution of the IT application strategy, aligning with business and technology needs.
• Respond to user queries, troubleshoot, and minimize downtime.
• Conduct system maintenance (updates, patches, performance optimization).
• Stay updated on industry best practices and propose improvements.

Technical Troubleshooting:

• Conduct in-depth investigations of technical issues using diagnostic tools.
• Resolve application problems, performing root cause analysis and implementing preventive measures.
• Maintain documentation for configurations, processes, and issue resolutions.
• Create user guides and knowledge base articles for self-service support.

Stakeholder Engagement:

• Collaborate with development teams to ensure smooth application deployment.
• Work with cross-functional teams and vendors to resolve complex application issues.
• Provide feedback to management on performance and improvements.

Continuous Improvement:

• Identify opportunities for process improvement and automation.
• Support global standards in risk management, business continuity, and compliance with regulations.

Risk and Business Continuity:

• Implement policies and procedures promoting risk management, QHSE, and business continuity.