Product Manager

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).
  
  
  

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About The Team

The world’s top brands trust Syncron, making it the largest privately-owned global leader in intelligent SLM SaaS solutions. Syncron raised a growth investment from Summit Partners in October 2018. In August 2021 they closed their first acquisition with Mize, whose industry-leading services products will augment Syncron’s product portfolio to create the industry's only Connected Service platform focused exclusively on the aftermarket.

About The Role

Syncron is seeking a Senior Product Manager to lead the company’s Service Management product portfolio through a period of investment and innovation as the company and platform scales to support their customers’ transition to equipment-as-a-service business models. This Product Manager will report to the Vice President of Product Management in the Service Fulfillment area, managing a Product Owner.

What would you do?

• Syncron is seeking a Senior Product Manager to lead the company’s Service Management product portfolio through a period of investment and innovation as the company and platform scales to support their customers’ transition to equipment-as-a-service business models. This Product Manager will report to the Vice President of Product Management in the Service Fulfillment area, managing a Product Owner. What would you do? Product Management:
• Product Development: Define and manage product requirements, focusing on feasibility, desirability, and viability, and their alignment with the market. Oversee the entire product life cycle from ideation to execution.
• Market & Technical Analysis: Carry out the necessary depth of market and technical research to identify trends, customer needs, and potential areas for innovation. Collaborate with internal teams to gather and prioritise technical requirements.
• Discovery: Ensure candidate features and capabilities are well understood and validated before they go into a backlog. Build to meet the super-set of needs in the market, rather than the sub-set of needs for an individual customer.
  
  
  

Leadership:

• Innovation: Keep abreast of industry trends, bring in new technologies, and technically innovate to ensure the platform remains in front.
• Strategy: Alongside the VP of your area, develop and communicate a product roadmap, prioritising improvements that are in line with the strategic directionand vision of the company.
• Communication: Work with stakeholders across multiple timezones and cultures to ensure product sucess across all relevant markets
  
  
  

Team Development:

• Best Practice: Master product discipline, practice, and process to build a culture that is continuously improving and sets the bar for excellence.
• Collaboration: Work closely with engineering, design and research teams to ensure product management processes are cross-functional and help the company achieve its’ wider aims.
  
  
  

Metrics & Analytics:

• Performance Tracking: Define, track, and analyse key metrics to ensure the product is successful and features are genuinely delivering value.
• Data-Driven Decisions: Drive continuous improvement of the product using insights learned from the data on performance.
  
  
  

Who you are? / What we expect:

• You have 4-7 years of product management experience, with a significant focus on B2B SaaS product management, platform products, and growth, in more than one organisation.
• An ability to set a high bar not only for yourself, but your team too. Empowering them to achieve great results, through inspiring development & mentorship. ‘Rock Stars’ need not apply.
• Collaborative and empathic. You understand and promote that highly functioning successful modern working environments are predicated on collaborative servant leadership models, not command and control. You actively seek the needs of the team over your own.
• Innovative pragmatism. Successfully balancing the need to constantly push towards end delivery, against your desire for real consumer innovation.
• Determined. Prepared to roll up your sleeves and tackle something hands-on when required. When others flag, you dig-in, persevere and inspire people with your positivity. You’re able to go the distance, when others simply cannot.
• Light touch data. You just get the data you need with no fuss and use it to inform insightful stories. You know how to leverage good use of data, to make decisions, without getting stuck in analysis paralysis – especially when data isn’t complete.
• User-centricity, challenging the status quo and making sure we put customers at the heart of everything we do. Relentless in your pursuit of customer ease in the face of policies, procedures, governance or accepting ‘it’s just the way it’s been done before.’
• A never-ending desire to grow and learn.
  
  
  

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger.

Our goal: to make the complex simple.

Visit syncron.com to get to know us better!

If you encounter any case of potential ethical or laws violations, you may submit a report to a dedicated Syncron Whistleblowing Platform here.

You may request Syncron Whistleblowing Procedure via the „ask a question” tab available here.